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Technology Stocks : EMC How high can it go? -- Ignore unavailable to you. Want to Upgrade?

To: Gus who wrote (13778)	1/25/2002 9:09:14 PM
From: Jerome	Read Replies (1) \| Respond to of 17183

Gus what's your take on this mess....? Could the guns have shot out the disk array???...) emc crashes by: enhydralutrrisnereis 01/25/02 01:21 pm Msg: 270662 of 270664 Sorry if this is a repeat, but thought it was an interesting story or letter. From: GunBroker.com [mailto:support@gunbroker.com] Sent: Sunday, January 20, 2002 3:41 PM To: Subject: GunBroker.com site outage These last two days have been the worst two days we have ever experienced at GunBroker.com. Our EMC disk array, which is supposed to guarantee 100% uptime, failed. It took EMC 24 hours to get it back online, and when they got it back online they corrupted our database. Although we have tape backup the tape runs at regular intervals, the crash occurred at the worst possible time. Everyone here worked 48 hours straight to restore the damaged data as fully as possible. We are extremely sorry that this happened. Downtime is extremely rare at GunBroker.com because we spend a lot of money on an extremely high quality infrastructure. This never should have happened at all because EMC disk arrays are never supposed to fail. We have a contract that guarantees that the EMC will not fail and that it will not cause us data loss. We are of course going to find out why this occurred and do whatever it takes to make sure that it never happens again. To ease the financial loss of our sellers who use this site as business income, we are waiving the Final Value Fee of any item that is listed Monday, Jan 21 through Wednesday, January 23 (eastern time). The FVF will appear on your real-time account info but will be removed before you get your monthly statement so you will never pay it. If you had not already noticed we did away with the fraud insurance fees (but not the Fraud Insurance) starting Dec 1, 2001. We have extended all auctions that were to end in the down period to be fair to our buyers and sellers. If you placed a bid or listed and item on the morning of Jan 18, please read the following and check to make sure that you bid or listing is still there. As a consequence of the crash it is possible that a small amount of data was lost from the time frame immediately before the crash. If you placed bids or listed an item after 10:00am on 1/18/2002, please check 'My Auctions' from the top of any web site page to make sure that your listing or bid is there. Once again, we are extremely sorry for the downtime. If you have had a problem that has been caused by this incident please 'Reply' to this message and tell us what we can do to help you and we will do everything we can to resolve the issue. GunBroker.com The Web's Largest Hunting and Sport Shooting Auction and the ONLY firearms trading place that guarantees your purchase against fraud. gunbroker.com