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Pastimes : Dream Machine ( Build your own PC ) -- Ignore unavailable to you. Want to Upgrade?

To: Jon Tara who wrote (13172)	3/9/2002 11:31:06 AM
From: John Koligman	Read Replies (1) \| Respond to of 14778

Question for anyone in regard to serial port problems. My wife uses a Dell Dimension 8200, 1.7GHZ PIV, 256MB RDRAM, etc. She has two pocket PC devices that she serializes with the desktop. One is a small clamshell device with a keyboard, an HP Jornada 720. This device serializes via a USB connection. The other device is a pocket PC, HP Jornada 520, that serializes via the serial port. A couple days back, the 520 could not make a connection with the desktop. To make a long story longer <ggg>, after checking lots of things, reinstalling software, etc., I finally called Dell and they told me that there are serial port 'power' issues with PocketPC devices that connect via this port. The tech said this applies to both Palm and Microsoft based PocketPC devices. Of course, since the serial port is part of the motherboard, he said the entire motherboard would have to be replaced to fix this. He also said Dell would do it 'once'. This is news to me, I have since purchased a serial to USB converter cable and using it the Jornada works just fine. So, anyone else run into an issue like this? Perhaps this is something unique to Dell motherboards?? The desktop works fine, and I'm leaning toward Dell replacing the motherboard as the system is only a few months old, except for the possibility of many other gremlins starting to surface if the tech doesn't do things correctly <ggg>... Thank you, John