To: The Duke of URLĀ© who wrote (96453 ) 3/21/2002 5:59:58 PM From: Elwood P. Dowd Respond to of 97611 H-P Services Chief: Unit's 2Q Results 'Well Below Plan' Updated: Thursday, March 21, 2002 05:16 PM ET NEW YORK (Dow Jones)--On the eve of the Hewlett-Packard Co. (HWP, news, msgs) shareholder vote on the proposed merger with Compaq Computer Corp. (CPQ, news, msgs), the head of H-P's services unit informed her managers the unit's revenue and profit were "well below plan" so far this quarter. In a memo dated March 18 and obtained Thursday by Dow Jones Newswires, Ann Livermore, president of H-P Services, wrote, "Another cause for concern is that incoming (services) order levels remain very soft." Hewlett-Packard's fiscal second quarter ends April 30. On average, analysts expect the Palo Alto, Calif., company to deliver earnings per share of 25 cents and revenue of $11.12 billion, according to Thomson Financial/First Call. When H-P reported its first quarter it forecast a modest sequential revenue decline from the first quarter's $11.38 billion. Services revenue accounted for more than 16% of the company's total in the last fiscal year, which ended Oct. 31. The unit generated more than 20% of the company's operating earnings for the period. In the memo, Livermore also wrote that "the potential distraction" from the vote on the $20 billion proposed merger was having "an impact on employee productivity and customer decision making." Carly Fiorina, H-P's chief executive, Tuesday declared a tentative victory in the proxy battle she fought against dissident director Walter Hewlett. Still, the official vote tally could take weeks to complete, and Hewlett has yet to concede defeat. In an interview Thursday, Livermore said the memo was a regular quarterly " rallying cry" that she sends to her managers. She declined to comment on her unit's performance so far this quarter, but noted the services business is back-end loaded, meaning most of the revenue comes in toward the end of a quarter. Livermore also said she was "absolutely, one-hundred-percent proud and thrilled" at where her team is right now.