SEBL--SOURCE: Siebel Systems, Inc
Thursday March 28, 9:57 am Eastern Time
Press Release
SOURCE: Siebel Systems, Inc
via BCE Emergis e-News Services
Siebel eRetail 7 Delivers World-Class Customer Service; Siebel eRetail CRM Applications Help Retailers Acquire and Retain Profitable Customers
San Mateo, California
Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading provider of eBusiness applications software, today announced new and enhanced functionality with the release of Siebel eRetail 7. Reflecting Siebel Systems' proven domain, industry, and technology expertise, Siebel eRetail 7 provides depth and breadth of customer relationship management (CRM) applications for retailers, resulting in faster software deployments, high rates of end user adoption, and more efficient customer acquisition and retention.
Unparalleled CRM Functionality Delivers Compelling Return on Investment
Siebel eRetail 7 helps retailers improve bottom line results by providing the industry's only comprehensive and integrated CRM offering. All phases of a relationship with the retail customer can be addressed with Siebel eRetail 7 integrated marketing, selling, and service functionality. Siebel eRetail 7 delivers operational and analytic retail CRM functionality with unrivaled ease of use, scalability, and performance.
Siebel eRetail 7 applications address the challenges of a broad range of retail industry segments. For example, grocers can use Siebel eRetail Marketing 7 to manage every step of the marketing process -- from customer segmentation, to offer and program design, to campaign -- while providing marketing managers and retail executives with more real-time insight to program results. Similarly, with Siebel eRetail Call Center 7, retailers can maintain a consolidated view of all customer interactions across multiple touchpoints and communications channels, ensuring consistent execution of the retail brand promise and prompt, accurate handling of customer service inquiries.
``Siebel eRetail Applications ensure Marks & Spencer consistently delivers exceptional customer service in a highly productive, multichannel environment,'' said Mike Christie, IT Program Manager of Marks & Spencer, plc. ``Marks & Spencer is continually refining its products and service portfolio to ensure the customer receives the best possible quality and value for their money. The product and market business intelligence provided by Siebel eRetail Call Center is invaluable in this role.''
Siebel eRetail 7 includes a broad range of new products and features designed specifically for retail organizations. Benefits of implementing Siebel eRetail 7 include:
-- Targeted Customer Marketing -- Enables retailers to create
multichannel, multistage marketing campaigns to deliver the
right message, to the right consumer, through the right
media, with real-time measurable results.
-- Superior Customer Service -- Provides retailers with
software applications that enable consistently superior
service regardless of location, time of day, or channel,
driving increased customer satisfaction and reinforcing
brand equity.
-- Improved Employee Performance -- Targeted for use by every
employee in an organization, Siebel Employee Relationship
Management (ERM) is a suite of Web applications that drives
organizational and employee performance and reduces
operating costs. Siebel ERM provides a prebuilt employee
portal that includes applications for performance
management, business analytics, online learning, help desk,
and company news. By using Siebel ERM, retail employees are
more effective and better aligned with the company's
overall objectives.
-- Reduced IT Cost through Zero-Footprint Web Architecture --
With no software to install and administer on the desktop,
even the largest retailers can quickly deploy Siebel
eRetail 7 applications while benefiting from reduced
deployment and administration costs.
``Coordinated marketing, sales, and customer service on a single platform enables retailers to drive revenue and achieve brand superiority at a significant cost savings. Siebel Systems has worked closely over the past several years with blue chip retailers such as Marks & Spencer, CompUSA, and Home Shopping Network to ensure that they realize sustainable competitive advantage with our proven, market-leading CRM applications,`` said Mike Murphy, General Manager of Siebel eRetail. ''Today, Siebel eRetail 7 combines comprehensive out-of-the-box functionality with the flexibility to configure the solution to precisely reflect a retailer's unique brand promise.``
Smart Web Architecture Enables Rapid Deployment and High User Acceptance
Siebel eRetail 7 was built on the foundation of the Siebel 7 platform. With the release of Siebel 7, Siebel Systems introduced the Siebel Smart Web Architecture, the industry's first and only zero-footprint Web architecture that provides high levels of interactivity previously available only from Windows desktop applications. Siebel 7 was built from the ground up to operate in heterogeneous environments and by supporting integration via an application network, allowing organizations not only to integrate front office and back office systems, but also hundreds of other applications essential to retailers. By offering robust application network support, Siebel eRetail 7 ensures interoperability with the many applications within a retail organization's systems environment, including homegrown legacy systems, industry-specific niche applications, and head office human resources and finance systems.
Robust Analytical Capabilities Provide Customer and Business Insight
Siebel eRetail 7 is also shipping with Siebel Analytics 7, which includes visual, prepackaged, and fully configurable reports and interactive dashboards with best practice metrics for sales, marketing, service, partner management, and executive users. All Siebel 7 Industry Applications deliver tailored and robust analytical and reporting capabilities that provide role-based analytics with insight into customer trends and overall business performance.
Automated Upgrade Path Provides Low Total Cost of Ownership
Siebel eRetail 7 offers a clear and easy upgrade path for customers, including automated upgrade functionality, resulting in reduced deployment times and the lowest total cost of ownership. Unlike most applications software, Siebel eRetail 7 allows existing customers to employ an automated process to upgrade to the latest version of the application by combining and merging customizations with new functionality on the enhanced platform.
``IBM has taken its strong heritage of innovation and leadership in retail and point of sale technology a step further by creating the IBM MerchantReach portfolio of solutions to help retailers leverage the potential of integrated multichannel retailing. These powerful eBusiness solutions allow retailers of any size to improve their business efficiency and enhance customer service,'' said David Petiford, Vice President, Global Retail Industry, IBM. ``Siebel eRetail 7 is an important part of this MerchantReach portfolio of solutions. Siebel eRetail 7's comprehensive CRM applications promise to help retailers make customer service their true competitive differentiator.''
About Siebel Systems
Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
CONTACT: Siebel Systems, Inc.
Jane Paolucci, 650/477-1334
jpaolucci@siebel.com
SOURCE: Siebel Systems, Inc
via BCE Emergis e-News Services
Siebel eRetail 7 Delivers World-Class Customer Service; Siebel eRetail CRM Applications Help Retailers Acquire and Retain Profitable Customers
San Mateo, California
Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading provider of eBusiness applications software, today announced new and enhanced functionality with the release of Siebel eRetail 7. Reflecting Siebel Systems' proven domain, industry, and technology expertise, Siebel eRetail 7 provides depth and breadth of customer relationship management (CRM) applications for retailers, resulting in faster software deployments, high rates of end user adoption, and more efficient customer acquisition and retention.
Unparalleled CRM Functionality Delivers Compelling Return on Investment
Siebel eRetail 7 helps retailers improve bottom line results by providing the industry's only comprehensive and integrated CRM offering. All phases of a relationship with the retail customer can be addressed with Siebel eRetail 7 integrated marketing, selling, and service functionality. Siebel eRetail 7 delivers operational and analytic retail CRM functionality with unrivaled ease of use, scalability, and performance.
Siebel eRetail 7 applications address the challenges of a broad range of retail industry segments. For example, grocers can use Siebel eRetail Marketing 7 to manage every step of the marketing process -- from customer segmentation, to offer and program design, to campaign -- while providing marketing managers and retail executives with more real-time insight to program results. Similarly, with Siebel eRetail Call Center 7, retailers can maintain a consolidated view of all customer interactions across multiple touchpoints and communications channels, ensuring consistent execution of the retail brand promise and prompt, accurate handling of customer service inquiries.
``Siebel eRetail Applications ensure Marks & Spencer consistently delivers exceptional customer service in a highly productive, multichannel environment,'' said Mike Christie, IT Program Manager of Marks & Spencer, plc. ``Marks & Spencer is continually refining its products and service portfolio to ensure the customer receives the best possible quality and value for their money. The product and market business intelligence provided by Siebel eRetail Call Center is invaluable in this role.''
Siebel eRetail 7 includes a broad range of new products and features designed specifically for retail organizations. Benefits of implementing Siebel eRetail 7 include:
-- Targeted Customer Marketing -- Enables retailers to create
multichannel, multistage marketing campaigns to deliver the
right message, to the right consumer, through the right
media, with real-time measurable results.
-- Superior Customer Service -- Provides retailers with
software applications that enable consistently superior
service regardless of location, time of day, or channel,
driving increased customer satisfaction and reinforcing
brand equity.
-- Improved Employee Performance -- Targeted for use by every
employee in an organization, Siebel Employee Relationship
Management (ERM) is a suite of Web applications that drives
organizational and employee performance and reduces
operating costs. Siebel ERM provides a prebuilt employee
portal that includes applications for performance
management, business analytics, online learning, help desk,
and company news. By using Siebel ERM, retail employees are
more effective and better aligned with the company's
overall objectives.
-- Reduced IT Cost through Zero-Footprint Web Architecture --
With no software to install and administer on the desktop,
even the largest retailers can quickly deploy Siebel
eRetail 7 applications while benefiting from reduced
deployment and administration costs.
``Coordinated marketing, sales, and customer service on a single platform enables retailers to drive revenue and achieve brand superiority at a significant cost savings. Siebel Systems has worked closely over the past several years with blue chip retailers such as Marks & Spencer, CompUSA, and Home Shopping Network to ensure that they realize sustainable competitive advantage with our proven, market-leading CRM applications,`` said Mike Murphy, General Manager of Siebel eRetail. ''Today, Siebel eRetail 7 combines comprehensive out-of-the-box functionality with the flexibility to configure the solution to precisely reflect a retailer's unique brand promise.``
Smart Web Architecture Enables Rapid Deployment and High User Acceptance
Siebel eRetail 7 was built on the foundation of the Siebel 7 platform. With the release of Siebel 7, Siebel Systems introduced the Siebel Smart Web Architecture, the industry's first and only zero-footprint Web architecture that provides high levels of interactivity previously available only from Windows desktop applications. Siebel 7 was built from the ground up to operate in heterogeneous environments and by supporting integration via an application network, allowing organizations not only to integrate front office and back office systems, but also hundreds of other applications essential to retailers. By offering robust application network support, Siebel eRetail 7 ensures interoperability with the many applications within a retail organization's systems environment, including homegrown legacy systems, industry-specific niche applications, and head office human resources and finance systems.
Robust Analytical Capabilities Provide Customer and Business Insight
Siebel eRetail 7 is also shipping with Siebel Analytics 7, which includes visual, prepackaged, and fully configurable reports and interactive dashboards with best practice metrics for sales, marketing, service, partner management, and executive users. All Siebel 7 Industry Applications deliver tailored and robust analytical and reporting capabilities that provide role-based analytics with insight into customer trends and overall business performance.
Automated Upgrade Path Provides Low Total Cost of Ownership
Siebel eRetail 7 offers a clear and easy upgrade path for customers, including automated upgrade functionality, resulting in reduced deployment times and the lowest total cost of ownership. Unlike most applications software, Siebel eRetail 7 allows existing customers to employ an automated process to upgrade to the latest version of the application by combining and merging customizations with new functionality on the enhanced platform.
``IBM has taken its strong heritage of innovation and leadership in retail and point of sale technology a step further by creating the IBM MerchantReach portfolio of solutions to help retailers leverage the potential of integrated multichannel retailing. These powerful eBusiness solutions allow retailers of any size to improve their business efficiency and enhance customer service,'' said David Petiford, Vice President, Global Retail Industry, IBM. ``Siebel eRetail 7 is an important part of this MerchantReach portfolio of solutions. Siebel eRetail 7's comprehensive CRM applications promise to help retailers make customer service their true competitive differentiator.''
About Siebel Systems
Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
CONTACT: Siebel Systems, Inc.
Jane Paolucci, 650/477-1334
jpaolucci@siebel.com
SOURCE: Siebel Systems, Inc
SOURCE: Siebel Systems, Inc
via BCE Emergis e-News Services
Siebel eRetail 7 Delivers World-Class Customer Service; Siebel eRetail CRM Applications Help Retailers Acquire and Retain Profitable Customers
San Mateo, California
Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading provider of eBusiness applications software, today announced new and enhanced functionality with the release of Siebel eRetail 7. Reflecting Siebel Systems' proven domain, industry, and technology expertise, Siebel eRetail 7 provides depth and breadth of customer relationship management (CRM) applications for retailers, resulting in faster software deployments, high rates of end user adoption, and more efficient customer acquisition and retention.
Unparalleled CRM Functionality Delivers Compelling Return on Investment
Siebel eRetail 7 helps retailers improve bottom line results by providing the industry's only comprehensive and integrated CRM offering. All phases of a relationship with the retail customer can be addressed with Siebel eRetail 7 integrated marketing, selling, and service functionality. Siebel eRetail 7 delivers operational and analytic retail CRM functionality with unrivaled ease of use, scalability, and performance.
Siebel eRetail 7 applications address the challenges of a broad range of retail industry segments. For example, grocers can use Siebel eRetail Marketing 7 to manage every step of the marketing process -- from customer segmentation, to offer and program design, to campaign -- while providing marketing managers and retail executives with more real-time insight to program results. Similarly, with Siebel eRetail Call Center 7, retailers can maintain a consolidated view of all customer interactions across multiple touchpoints and communications channels, ensuring consistent execution of the retail brand promise and prompt, accurate handling of customer service inquiries.
``Siebel eRetail Applications ensure Marks & Spencer consistently delivers exceptional customer service in a highly productive, multichannel environment,'' said Mike Christie, IT Program Manager of Marks & Spencer, plc. ``Marks & Spencer is continually refining its products and service portfolio to ensure the customer receives the best possible quality and value for their money. The product and market business intelligence provided by Siebel eRetail Call Center is invaluable in this role.''
Siebel eRetail 7 includes a broad range of new products and features designed specifically for retail organizations. Benefits of implementing Siebel eRetail 7 include:
-- Targeted Customer Marketing -- Enables retailers to create
multichannel, multistage marketing campaigns to deliver the
right message, to the right consumer, through the right
media, with real-time measurable results.
-- Superior Customer Service -- Provides retailers with
software applications that enable consistently superior
service regardless of location, time of day, or channel,
driving increased customer satisfaction and reinforcing
brand equity.
-- Improved Employee Performance -- Targeted for use by every
employee in an organization, Siebel Employee Relationship
Management (ERM) is a suite of Web applications that drives
organizational and employee performance and reduces
operating costs. Siebel ERM provides a prebuilt employee
portal that includes applications for performance
management, business analytics, online learning, help desk,
and company news. By using Siebel ERM, retail employees are
more effective and better aligned with the company's
overall objectives.
-- Reduced IT Cost through Zero-Footprint Web Architecture --
With no software to install and administer on the desktop,
even the largest retailers can quickly deploy Siebel
eRetail 7 applications while benefiting from reduced
deployment and administration costs.
``Coordinated marketing, sales, and customer service on a single platform enables retailers to drive revenue and achieve brand superiority at a significant cost savings. Siebel Systems has worked closely over the past several years with blue chip retailers such as Marks & Spencer, CompUSA, and Home Shopping Network to ensure that they realize sustainable competitive advantage with our proven, market-leading CRM applications,`` said Mike Murphy, General Manager of Siebel eRetail. ''Today, Siebel eRetail 7 combines comprehensive out-of-the-box functionality with the flexibility to configure the solution to precisely reflect a retailer's unique brand promise.``
Smart Web Architecture Enables Rapid Deployment and High User Acceptance
Siebel eRetail 7 was built on the foundation of the Siebel 7 platform. With the release of Siebel 7, Siebel Systems introduced the Siebel Smart Web Architecture, the industry's first and only zero-footprint Web architecture that provides high levels of interactivity previously available only from Windows desktop applications. Siebel 7 was built from the ground up to operate in heterogeneous environments and by supporting integration via an application network, allowing organizations not only to integrate front office and back office systems, but also hundreds of other applications essential to retailers. By offering robust application network support, Siebel eRetail 7 ensures interoperability with the many applications within a retail organization's systems environment, including homegrown legacy systems, industry-specific niche applications, and head office human resources and finance systems.
Robust Analytical Capabilities Provide Customer and Business Insight
Siebel eRetail 7 is also shipping with Siebel Analytics 7, which includes visual, prepackaged, and fully configurable reports and interactive dashboards with best practice metrics for sales, marketing, service, partner management, and executive users. All Siebel 7 Industry Applications deliver tailored and robust analytical and reporting capabilities that provide role-based analytics with insight into customer trends and overall business performance.
Automated Upgrade Path Provides Low Total Cost of Ownership
Siebel eRetail 7 offers a clear and easy upgrade path for customers, including automated upgrade functionality, resulting in reduced deployment times and the lowest total cost of ownership. Unlike most applications software, Siebel eRetail 7 allows existing customers to employ an automated process to upgrade to the latest version of the application by combining and merging customizations with new functionality on the enhanced platform.
``IBM has taken its strong heritage of innovation and leadership in retail and point of sale technology a step further by creating the IBM MerchantReach portfolio of solutions to help retailers leverage the potential of integrated multichannel retailing. These powerful eBusiness solutions allow retailers of any size to improve their business efficiency and enhance customer service,'' said David Petiford, Vice President, Global Retail Industry, IBM. ``Siebel eRetail 7 is an important part of this MerchantReach portfolio of solutions. Siebel eRetail 7's comprehensive CRM applications promise to help retailers make customer service their true competitive differentiator.''
About Siebel Systems
Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
CONTACT: Siebel Systems, Inc.
Jane Paolucci, 650/477-1334
jpaolucci@siebel.com
SOURCE: Siebel Systems, Inc |
