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Technology Stocks : Audible Inc-(Nadaq-ADBL) -- Ignore unavailable to you. Want to Upgrade?

To: RobertHChaney who wrote (153)	4/2/2002 12:31:04 AM
From: William T. Katz	Respond to of 165

Robert, I also have had problems with customer service, mostly due to their trying to remove direct phone # contacts in favor of e-mail. I sent my comments to mgmt on how I think they could be more user friendly, but no idea whether they adopt my suggestions. They are trying to manage the conflicting problems of serving their customers, managing the burn rate, and not making it easy for customers to walk out. I've got strong feelings that the latter issue has to be handled with more direct lines of communication than they currently employ. Do take a look at their just released annual report. I've got some other things to do, but will digest it and revise my financial model within a month (hopefully). Oddly, they directly address possible complications for being acquired due to MSFT deal. Wonder if it's already come up. They also say they have 6 patents (+ 5 in pipe) while my scan of USPTO shows 7 patents awarded. Guess we have at least 4 more patents coming out, and that should post some barrier for a portal trying to be a competitor. Regards, Bill