To: Sully- who wrote (49573 ) 4/5/2002 1:17:56 PM From: Dealer Read Replies (1) | Respond to of 65232 Siemens Encounters Problem With i2 Technologies Product By: Marcelo Prince, Of DOW JONES NEWSWIRES NEW YORK -(Dow Jones)- One of i2 Technologies Inc.'s (ITWO) largest customers, Siemens AG (SI), has run into problems with one of the supply-chain software vendor's products, forcing Siemen s to develop its own software for the job. Siemens purchased some $100 million in software and services from i2 in October 2000 , marking the single biggest software purchase ever announced. It was part of a EUR1 billion plan to move the German conglomerate's supply chain and purchasing process to the Internet. The three-year project involves dozens of business units and operations in 200 countries. One of those units, Siemens Information and Communications Networks Inc., or Siemens ICN, was unable to get an i2 tool for tracking the status of orders up and running late last year. "It didn't work in time," said Constantin Birnstiel, a Siemens spokesman, so Siemens ICN used an "internal solution." I2, which once thrived on such big-ticket deals and surprised investors with a revenue warning earlier this week, says it has since fixed the problem. Siemens says it is evaluating the new tool to decide whether or not to install it. Both companies say this is an isolated incident and that their strategic partnership remains intact. "It was one small tool at one of our operating groups," Birnstiel said. "In such a big project, especially in a big company like Siemens, the implementation of any software will have normal problems. This is the only one that couldn't be fixed in time." "In general, we are happy with i2," he added. He noted that Siemens ICN, which is based in Boca Raton, Fla. , and makes gear for telecommunications carriers, has successfully installed an i2 demand-planning tool that has reduced planning time from four weeks to 12 days. Nonetheless, i2 disclosed the problem as a potential risk in its annual report filed Monday. "Siemens has asserted certain claims against us regarding issues they claim to have experienced with respect to some of our software products and services," the 10-K filing states. If the dispute is not resolved amicably, the "potential resulting reputational damage could affect our ability to sell our products ...." This language was not included in previous filings with the Securities and Exchange Commission. I2 says it was added to alert investors of the risks involved in such complex, prominent contracts. It also comes after German magazine Computerwoche reported on possible problems between i2 and Siemens earlier this year. "We could have just as easily stated that in any prominent customer with a large, complex implementation, there are likely going to be issues along the way," said Brent Andersen, i2's vice president of investor relations. "That can damage our reputation whether there's truth to it or not." In February 2001 , Nike Inc. (NKE), which is spending $40 million on i2 software as part of a four-year project to overhaul its operations, blamed problems with i2's supply-chain software for a glitch that resulted in shoes being delivered to the wrong places, contributing to a large quarterly earnings shortfall. The Nike announcement caused i2 shares to fall 22% the following day. I2 says those issues have since been resolved. Analysts say it's not uncommon for customers to encounter problems when installing complex software, such as i2's. Patrick Walravens, software analyst at Jolson Merchant Partners in San Francisco, says installing i2's products can take over a year and some customers never succeed in getting parts of the software operational. "It is not surprising to hear Siemens is having issues with its deployments of i2's supply- chain planning software," he said. Walravens has a hold rating on i2 stock. I2 shares recently traded down 8 cents or 1.6%, at $4.94, on volume of 1.8 million shares, compared with average daily turnover of 9.9 million.