To: Victor Lazlo who wrote (5795 ) 4/22/2002 2:23:35 PM From: JakeStraw Read Replies (1) | Respond to of 6974 Siebel Systems Awarded Patent for Application Upgrade Technology Siebel Application Upgrader Allows Customers to Automatically Upgrade Their Customizations to New Software Releasesbiz.yahoo.com SAN MATEO, Calif.--(BUSINESS WIRE)--April 22, 2002-- Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that the United States Patent Office has issued U.S. Patent No. 6,367,077 to the company, which relates to technology implemented in the Siebel Application Upgrader, a unique application upgrade capability for enterprise application software. Built into the architecture of each version of Siebel eBusiness Applications since 1997, the Siebel Application Upgrader gives customers a fast, automated, low-cost means to upgrade to the latest version of Siebel eBusiness Applications while preserving the customization they have built into their current version. ``Traditional enterprise application software has been characterized by manual, labor-intensive, and incredibly cost-prohibitive upgrades to new software releases,'' said David Schmaier, Executive Vice President, Siebel Systems. ``Since 1997, we have built in comprehensive, automated upgrade technology for our customers, and this is the primary reason why more than 90 percent of our installed customer base has upgraded to the latest version of Siebel eBusiness Applications within 12 months of its release. This sets an unparalleled standard for rapid application software upgrades and lower total cost of ownership.'' The technology behind the Siebel Application Upgrader enables enterprises to take advantage of the new enhancements included in Siebel 7, such as its Smart Web Architecture or market-leading functionality, without compromising the investment they have made in customizing previous versions of their Siebel eBusiness Applications. The Siebel Application Upgrader can also upgrade prior versions to one or more of the 20 prebuilt Siebel 7 Industry Applications, allowing customers to immediately take advantage of the only industry-specific applications for CRM and eBusiness. ``Through several upgrades of our Siebel eBusiness Applications, we have found that Siebel Systems' logical, comprehensive upgrade approach makes an upgrade project less prone to error and thus less costly,'' said Mark Meyer, Director, CRM, BMC Software. ``Each time BMC has upgraded to the latest version of Siebel eBusiness Applications, it has become easier and requires much less time so that we are able to spend more time on quality assurance and providing better service to our customers.'' Each version of Siebel eBusiness Applications ships with a Standard Repository that contains the out-of-the-box applications and application definitions. These application definitions can be customized using Siebel Tools -- Siebel Systems' state-of-the-art development tools, resulting in a Customized Repository. The Siebel Application Upgrader compares, for example, three repositories -- the Previous Standard Repository, the Customized Repository, and the New Standard Repository -- to identify changes made by the customer and the Siebel engineers, respectively. The results are merged to automatically create a new working repository that includes both prior customizations and new features. ``Upgrading to the latest version of Siebel eBusiness Applications has taken us very little time relative to other enterprise applications we employ,'' said Paul Bartholomew, Director of Customer Information Services, Novell. ``Because we can be up and running with the latest version of Siebel eBusiness Applications rapidly, we can quickly take advantage of its enhanced functionality, and the total cost of ownership is lowered.'' Siebel Systems' approach to building upgradability into its architecture began with the third version of its software and continues with Siebel 7, the seventh major release of Siebel eBusiness Applications. Siebel 7 gives customers a broad range of compelling reasons to upgrade from previous versions and a proven, comprehensive upgrade process. ``The easy upgrade path embedded in Siebel eBusiness Applications has proven itself through several upgrades within our organization and has allowed us to add critical new functionality with minimal time and effort. The technology in the Siebel Application Upgrader makes adopting Siebel 7 a very attractive option as we move forward,'' said Bill Levesque, CIS Program Director, Altera.