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Technology Stocks : Nokia (NOK) -- Ignore unavailable to you. Want to Upgrade?

To: JohnG who wrote (19833)	4/28/2002 7:39:59 PM
From: JohnG	Read Replies (1) \| Respond to of 34857

Nokia Answers Urgent Call To Repair Faulty Mobiles APRIL 24, 2002 THE NSW Department of Fair Trading has ordered Nokia to fix the screen faults plaguing thousands of Nokia 8210 mobile phones. The ruling is legally binding only in NSW, but the telecommunications company has agreed to repair faulty phones throughout Australia. The department launched an investigation into the Nokia 8210 model late last year after many users complained of persistent screen display problems. The defect causes text to fade or disappear. Nokia at first denied there was a problem with the phone, which is one of the most popular mobiles in Australia. The company claimed the high number of complaints was a result of the model's popularity. But Nokia made a qualified admission last month that there was a faulty component in some 8210 phones manufactured between October 2001 and January 2002. The company offered to repair faulty phones if they were manufactured during that period. However, the department had been receiving complaints since at least last August. NSW Fair Trading Minister John Aquilina said the enforceable agreement meant Nokia had to repair all 8210 phones with the screen fault, with no argument about when they were made or when the warranty expired. The phone-maker must also provide an extra 12-month warranty for the repaired component. The department retains the right to extend the provisions beyond the existing 12-month limit, and could also require Nokia to pay for independent testing of other Nokia models. Mr Aquilina said Nokia would review its quality control procedures and report back to the department. A Nokia spokesman said Australia was the only country where there had been involvement by a government department, but the company would extend its offer to repair faulty phones globally. He said Nokia would investigate whether the faulty components were used in any other models. At the department's request, Nokia took out advertisements in major newspapers yesterday explaining the situation. Customers can phone the Nokia customer service freecall number on 1300 366 733 for more information. wirelessweek.com.