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To: ynot who wrote (5861)5/6/2002 8:14:38 AM
From: JakeStraw  Read Replies (1) | Respond to of 6974
 
Finger-pointing and the CRM blues

Industry veteran Lee Finck says that while customer relationship
management software is taking some deserved lumps, don't forget
to weigh the indifference of senior management if you want to
explain failed companywide implementations.
clickthru.online.com



To: ynot who wrote (5861)6/12/2002 12:40:44 PM
From: Brasco One  Read Replies (3) | Respond to of 6974
 
*********NICE CALL ON THIS POS**************