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Technology Stocks : Infonet - Leader of Managed Data Communicaton Services -- Ignore unavailable to you. Want to Upgrade?

To: JakeStraw who wrote (180)	6/4/2002 8:35:48 AM
From: JakeStraw	Read Replies (1) \| Respond to of 241

Infonet Awarded Third Consecutive ``Best in Class'' in Overall Performance from Telemark Consulting Infonet Widens the Market Gap in "Value for Money" as Competitors Fall Behind in Measurement Analysis biz.yahoo.com LONDON & EL SEGUNDO, Calif.--(BUSINESS WIRE)--June 4, 2002-- Telemark Consulting, a leading market intelligence firm for the telecommunications industry, has named Infonet Services Corporation (NYSE:IN; FSE:IN) "Best in Class" in its latest benchmarking research report entitled "Voice of the Customer." This is the third consecutive time that Infonet has been named for best overall performance in providing global communications services to multinational corporations, having been placed similarly in the February 2002 and November 2001 market analysis reports. Based on extensive surveys of experienced users of managed data network services, Telemark's report reveals that Infonet achieved "Best in Class" status while simultaneously earning Telemark Gold in five primary measurement areas, including: Accurate bills No hidden extras in bills Secure data transfer Support in local language and billing at cost center -- all traditional areas of strength for the company. In terms of the top service areas voted most indispensable to customers, Infonet scored "excellent" ratings while other providers scored incremental marks above the "satisfactory" range. Most notably, Infonet provides the best value for money -- an attribute of keen relevance as multinational corporations strive to deliver true ROI in technology investments. "Infonet appears to be able to protect its existing base of users by giving significantly better performance value than the industry standard," said Janet Watkin, Managing Author of Telemark's benchmarking report. "The gap between Infonet and its competitors has definitely widened. Six months ago the relative difference in perceived value between Infonet and its competitors was about 3%. Today it is nearly 22%. Such a striking lead over rivals implies that Infonet is delivering increased value for the technology investment. Moreover, Infonet continues to score consistently high marks in the most fundamental service areas for customers, making them an attractive choice for multinationals." A full copy of the report is available from Telemark Consulting Ltd. "Benchmarking client satisfaction, and proactively addressing their diverse service needs, continues to be a global priority for Infonet," said Jose Collazo, President, Chairman and CEO of Infonet. "We are proud of Telemark's results as they underscore the myriad of initiatives we've implemented to ensure unparalleled levels of satisfaction in every client engagement." The company has also won the Data News Telecom Innovation of the Year 2001 Quality Award for its patent-pending consultative tool, the Network Analysis Program (NAP), in Belgium. Telemark's tri-annual benchmarking surveys are derived from telephone interviews with more than 500 IT and Data Network Managers who use international managed data networks in 30 countries across Europe, the Americas and Asia-Pacific. The performances of the six major global operators and local PTTs are compared in 32 managed data network service (MDNS) attributes spread across six categories: Network Operation, Customer Support, Network Installation, Pricing, Meeting Requirements and Billing. These attributes are ranked in order of importance to customers and measured against benchmark targets reflecting minimum customer expectations.