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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: kaka who wrote (170413)	7/25/2002 2:36:09 PM
From: John Koligman	Read Replies (2) \| Respond to of 176387

In regard to service, yeah you are lucky. The 'service adventure' I outlined to D.J. Smyth has now come to a close. Dell said 'two business days' to get a tech to call for a disk drive replacement. Took a week. Yesterday a pimply faced girl shows up, installs the new drive, and takes off. Spent a couple hours reinstalling XP, Office XP, and lots of other software. Could not get the computer to recognize the built in zip. Spent hours debugging the problem till I realized that perhaps the 'pimply faced girl' did not reconnect some cables?? Popped open the case, sure enough, she plugged in the hard drive cable but left the zip drive connector unplugged. Thank God for IBM desktops <ggg>. Best regards, John PS - Moral of the story, if you want the machine fixed correctly, do it yourself... I will say that the tech I talked with to get me started on the XP install was in Bombay, India, did speak English well, and was knowledgeable and courteous (for a change)...