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To: tony who wrote (188041)	8/15/2002 1:02:41 PM
From: BDR	Read Replies (1) \| Respond to of 436258

<Nobody will pay $150/hour when you can get a guy in India or china for $200 per month.> This report should make interesting reading: Knowledge@Wharton Newsletter knowledge.wharton.upenn.edu August 14-27, 2003 A Note to Readers: Cross-border outsourcing of business processes is a bigger business than many people realize. Thanks to a growing willingness to outsource operations, lower labor costs and technology improvements, firms are deciding to ship tasks such as customer contact, bill processing, medical transcription and animation to countries like India, the Philippines and Jamaica. At a time when the technology sector is in the doldrums, business-process outsourcing (BPO) is going strong. By one estimate, the global market for BPO in 2001 was $123.6 billion and it could grow to reach $178.5 billion by 2005. Next month Knowledge@Wharton plans to publish a special report exploring aspects of this phenomenon. Articles in this report, prepared in collaboration with Indian Management magazine, will examine the opportunities and risks of business-process outsourcing. The articles will be based on research at Wharton, interviews with companies involved in outsourcing, and other experts.