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Politics : Stockman Scott's Political Debate Porch -- Ignore unavailable to you. Want to Upgrade?

To: Cactus Jack who wrote (4763)	8/19/2002 11:46:20 AM
From: Jim Willie CB	Read Replies (1) \| Respond to of 89467

I have engaged JayChen a few times, nice looking thread / jw

To: Cactus Jack who wrote (4763)	8/19/2002 1:11:16 PM
From: stockman_scott	Respond to of 89467

Web searchers doing the Google By Bambi Francisco, CBS.MarketWatch.com Last Update: 11:14 AM ET Aug. 19, 2002 SAN FRANCISCO (CBS.MW) -- If you're searching for information on a person, or a place, or just about anything, what do you do? Do a Google search. As many Web sites lose value, one search site, Google, has become indispensable to anyone seeking information online. The question "Did you Google it?" needs no explanation. Privately held Google is the No. 1 search engine among consumers, according to the University of Michigan's American Customer Satisfaction Index. The so-called ACSI is the first survey the university has conducted for search engines. Google scored an 80, well above the national average of 73 for all companies measured by the ACSI. It's also well above Ask Jeeves (ASKJ: news, chart, profile) and Alta Vista, which ranked second and third, respectively. "It's not surprising that Google dominated. Clearly they have a great reputation," said Larry Freed, chief executive of online customer satisfaction management firm ForeSee Results. ForeSee worked with the Michigan researchers to conduct the study. "What was interesting was that Google's score was very much above its nearest competitor. It has a real commanding lead in terms of satisfaction." Indeed, Google's search results aren't only found on its own Web site but are now used by many portals, such as AOL (AOL: news, chart, profile) and Yahoo (YHOO: news, chart, profile). As for portal sites, AOL Time Warner's AOL ranks the lowest of the three measured -- AOL, Microsoft's (MSFT: news, chart, profile) MSN and Yahoo -- in that category. "AOL's ranked the lowest for the three years since being measured," said ForeSee's Freed. "AOL has been leading the pack with subscribers, but they're doing so without satisfying their customers." And if that hasn't already contributed to its declining market share, it will, Freed predicted. ______________________ Bambi Francisco is Internet editor of CBS.MarketWatch.com, based in San Francisco.