To: Raymond Duray who wrote (748 ) 9/9/2002 10:00:50 PM From: d:oug Read Replies (1) | Respond to of 1003 -Ray, . Your Hi Bob "hitting [the] right [High :o)] notes." may need to include some "low" notes. . Absent from Bob's analysis is to create a matrix of the who, what and why of the message boards on the internet so that one can place in front of those responsible for decision making, to make correct decisions. This process has a First Strike feature like a Fail-Safe to alert those whom create this utility to be used to identify if they really have a good handle on their knowledge, enough so that they are not surprised later when their attempts to deliver it to upper management fails, leading to the wrong conclusion that upper management "did not listen" and acted stupid. . The above just mentioned situation always has the management that failed to take the correct route, hold those who gave them guidance both failed to provide good data, and had poor presentation. . Sad to say that "the system" is really to blame, with the interface between management and workers of a poor design so that while both are hard working and honest and have good attempts to create a work place of best quality, fails almost every time even when both levels try hard to get good results. . One has to admit that management has its own set of rules that are counter to the workers, like a budget and timelines, while workers see job satisfaction as most important. . But that is something a task not hard can resolve. . "They heard what i said, but they did not do what i said." . This is the workers attitude after telling management what to do, and they did not do it, and results resulted in a poor environment. . A more accurate picture "of words" and method for success would be if after the disaster the workers spoke the following. . "You heard what i said, but you did not understand what i said." . This would not place the blame on themselves, the workers if and only if they concluded that the method of communications were at fault, not themselves or management specificilly, but the system in place. But most always that is not the conclusion to the above words, but that management did not listen in good faith and already decided on another plan of action, or simply management was too dumb or just plain trying to accomplish a task that they had no training for. . Sad because in most all cases management did want good advice and would have acted on it if received, this while the workers really had that good advive, but bottom line it was never received and both side blame the other. . My mention at the top of this post, . "... is to create a matrix of the..." . is what was needed and not done by the workers so that their presentation to management was successful. . The why is simply that the knowledge to transfer would need a multi dimensional matrix that very few are able to create, and even if so, few are able to absorb. . The workers then use an x-y sheet of paper to explain something that is like playing that Star Trek x-y-z chess game only Data's computer mind can grasp. . But then out of frustration the worker abandons any attempt to place into that table format his ideas and relies mainly on his thinking ability to express in words the information upper management needs. - fails everytime with management saying that they received no help and are on their own to figure out what to do - doug gotmilk iH's Milkman