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Strategies & Market Trends : Value Investing -- Ignore unavailable to you. Want to Upgrade?


To: Mark Marcellus who wrote (15433)9/12/2002 9:21:57 AM
From: Bob Rudd  Read Replies (3) | Respond to of 78702
 
Mark: Do you agree with the idea that they are sacrificing speed of service, a critical element in customer preference, IMO, for less important differentiated offerings?
I don't see speed of service mentioned by analysts but I experience it as a customer and hear anecdotal confirmations from others. The light went on for me when I drove by one thinking, 'I don't have time for this,' and started asking others.