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Non-Tech : Home Depot (HD) -- Ignore unavailable to you. Want to Upgrade?

To: Lee Lichterman III who wrote (1051)	10/14/2002 6:53:37 PM
From: Volcano888	Respond to of 1169

Hello, Lee. As you probably have discovered, this is a seldom-used board; I check it occasionally only because I happened to buy a few shares of HD recently. I answer you not because I have anything particularly useful to say, only that I understand your frustration and, like all consumers, have experienced it myself in various ways at various stores. Lowe's, Circuit City, K-Mart, Wal-Mart, and every other chain in existence -- they all have similar customer service problems and all inflict similar miseries upon their customers at one time or another. Of course you're right to complain, and I hope you'll keep doing it until you get some satisfaction. But please realize, as I'm sure you do, that this sad state of affairs is with our society in general and not merely with Home Depot, in Idaho or wherever. I also humbly suggest that shorting HD stock isn't a very good weapon; that simply makes you a future buyer, at your own risk. It's so low already that chances are it'll rebound nicely, regardless of customer service issues such as yours. But, again, I do sympathize and I wish someone at the store would indicate they care and try to make amends. This is sad for American business.

To: Lee Lichterman III who wrote (1051)	10/14/2002 8:51:46 PM
From: Ausdauer	Respond to of 1169

Lee, This is more than a minor nuisance that every consumer faces at some point. It is unfortunate that your home sale was delayed. I know this is a day late and a dollar short, but did you consider leaving the old carpet down and offering a $3200 carpeting allowance to the buyer? That way they see the cash as a bonus and can elect to replace the carpet or leave it as is. Also, if they decide to replace they can choose the color themselves. Sounds like you got stuck with two different dye lots and I don't know how hard it will be to match or whether they will need to start from scratch. With the housing market booming as it is of late it also is hard to get good tradespeople into your home. A good installer would have verified availability before embarking on the project. Aus

To: Lee Lichterman III who wrote (1051)	10/14/2002 9:32:29 PM
From: Captain Jack	Read Replies (1) \| Respond to of 1169

Damn Lee, That is a real pisser. I learned long ago never to deal with any chain for items such as carpet! Sears, Lowes, etc-- they all are a pain & mostly incompetent. Since they rely on subs at the lowest price,, I have clients asking about kitchens and baths & etc. I tell them if they are going to do the install them selvers or sub the job Lowes, HD, & the rest MAY be OK. Never rely on their labor & I have heard the "delayed" stories on cabinets that are either in stock or readily avail. Lowes tries to kiss butt of contractors & the coffee, do-nuts, & 'special' check out certainly is not worth my agrivation. I buy a lot a HD-- but no lumber or much else I cannot carry & put in my truck. I no longer even go into a Lowes and wish I did not have to even drive past them,,LOL. Still, it seems like HD needs to get your carpet installedCORRECTLY and then give you a 100% refund. BTW-- this is one of my fav swing-trade issues so don't kill the cash cow for me,,;-]