To: MaryinRed  who wrote (1119 ) 12/3/2002 5:01:42 PM From: Bald Eagle     Read Replies (2)  | Respond to    of 1169  Check yourself out at Home Depot                  Tuesday, December 3, 2002 Posted: 9:32 AM EST (1432 GMT)                  ATLANTA, Georgia (AP) -- The Home                  Depot's do-it-yourself clientele can                  now do it themselves at the                  checkout counter as part of a                  technology upgrade the company                  promises will make for shorter lines                  and faster service.                   The touch-screen checkout counters have                  been used in supermarkets since 1995.                  Nationwide, more customers are                  embracing self-scan checkouts at grocery                  and discount stores, prompting big                  chains to increase the number of                  do-it-yourself registers.                   But they'll be a first for a home                  improvement store chain.                   "It should add a lot of value to the                  company because it will reduce the need                  for additional personnel and increase                  their ability to service their customers faster," said Nathan Lewis, an analyst with                  Jackson Securities Inc. in Atlanta.                   Moving from full-time to part-time                  The technology also could help Home Depot with a proposal it announced earlier                  this year to shift more employees from full-time to part-time status, Lewis said.                   Four self-service checkout terminals are being set up in about 800 city locations to                  replace two or three employee-operated stations. The company also is buying                  performance software to assess cashiers' skills.                   Sixty percent of Home Depot staff are full-time. The other 40 percent are part-time.                   Company spokesman Don Harrison said the retailer's move to self-checkout is not                  an attempt to cut staff.                   "Nobody is losing a job or being displaced as a result of this," he said. "We can                  always use help back in the aisles waiting on customers. Will it mean a shift toward                  more part-time work? I don't know."                   Holding customers' hands                  The nation's largest home improvement store chain has partnered with NCR Corp.                  for the equipment and Microsoft for its Windows software. The technology is called                  FAST, for Front-end Accuracy and Service Transformation.                   The Home Depot self-checkout terminals walk customers through the process, with                  computerized voices talking to them as they scan their items. Customers can                  choose between English or Spanish.                   At one Atlanta Home Depot store, restaurant manager Mike Clark, 35, used the                  self-checkout to buy a snow shovel and a rake in less than three minutes.                   "I look at it like you are getting four machines for the price of one employee," Clark                  said. "It's very efficient."                   Optimal Robotics Corp. of Montreal sold the first self-checkout scanner in 1995, and                  has since put more than 5,000 units in grocery and retail stores.