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Technology Stocks : Hewlett-Packard (HPQ) -- Ignore unavailable to you. Want to Upgrade?

To: The Duke of URL© who wrote (2351)	11/26/2002 5:04:38 PM
From: PCSS	Respond to of 4345

THIS is real good to see !!! HP Ranked No. 1 Outsourcer by Independent Survey of IT Professionals; HP Services Earns Top Marks for Overall Customer Satisfaction PALO ALTO, Calif., Nov 26, 2002 (BUSINESS WIRE) -- A recent survey of business technology professionals has identified HP (HPQ) as the top outsourcing company in terms of overall customer satisfaction. In a field of companies that included IBM, EDS and CSC, HP was ranked No. 1 and scored higher than any other company in the categories of reliability and service level agreements. HP also ranked second in the categories of cost and value, technical skill, and trust.(1) The "Analyzing The Outsourcers" survey, conducted by Information Week Research, asked more than 700 IT professionals to rank their outsourcing vendors in 10 categories. A recent headline in Information Week encapsulated the results: "Customers say they want reliability, trust, skill, and value from their outsourcers. And they give Hewlett-Packard top marks." The survey rated HP as one of the top three outsourcing companies in eight out of the 10 categories (reliability, cost and value, technical skill, industry knowledge, SLAs, trust, innovation, and reputation). Comparatively, EDS (No. 6 overall) did not appear in the top three in any of the categories, and IBM (No. 7 overall) appeared in the top three in only two categories. "The results of this survey confirm that HP Services is unique in terms of the close relationships we cultivate with customers -- relationships based on flexibility, reliability, trust and superior service," said Ann Livermore, executive vice president, HP Services. "We are gratified to see our approach validated by this survey and by the increasing number of organizations who are turning to HP Services for their IT outsourcing needs." Using a collaborative and flexible approach, HP Services custom designs outsourcing contracts to accommodate the full spectrum of customers' outsourcing needs. HP Services acts as a trusted advisor to help customers transform their infrastructure to become more adaptive, creating a better return on IT investment and attaining greater business agility.