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To: McNabb Brothers who wrote (7228)12/21/2002 7:43:17 PM
From: TEDennis  Respond to of 9677
 
Global CRM Revenues and Market Share Top 30 Vendors

A very thorough article ...

dima.com

Also ...

Gartner Dataquest warned that the CRM market will become saturated, with fewer companies requiring CRM implementation services, causing the market to become more competitive. CRM vendors should plan future strategies, such as expanding IT management services and business management services for potential CRM customers.

itworld.com