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Non-Tech : Waterhouse Securities -- Ignore unavailable to you. Want to Upgrade?

To: rustyjack who wrote (2066)	1/7/2003 7:17:02 PM
From: Ernie Kelley	Read Replies (1) \| Respond to of 2076

I called customer service and asked them about their new improved fees. They won't go into effect until Feb with the first charge applied the first of April (end of first quarter). The gal tried to tell me that they are worth the $8/month for all their services. I told her I guess I have until April to find another broker. Yes, they do charge $50 if you pull your account out and transfer it. I doubt if customer pressure will have any effect on them. I would guess that in a couple of years (or less) they will either go under or absorbed by another broker.

To: rustyjack who wrote (2066)	1/27/2003 9:26:57 AM
From: Worswick	Read Replies (2) \| Respond to of 2076

I want to respond to Ron's post. Ron.... I phoned them up and asked, "Do you have an minimum balance fee?" The man, Tony, said "No. We do not." I then asked the question again and he said, "Oh. That fee. Well... we do have a minimum account fee..." I replied, "Stop right there. You lied to me. I want you to close this account and for you to send me the balance. Could you check for me how long I have been your customer?" "Since 1985," Tony answered, "Well, Tony... if you could please tell management I don't like being lied to about your fees .... and that after eighteen years of having an account here I am voting with my feet here I'd really appreciate that." Since they have this all on tape I am sure management is taking this home with them and aganizing about it. I hope you people at Waterhouse read this. It was a great company. Best to you, Clark