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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Douglas A. Sevy who wrote (16650)	1/23/2003 9:53:09 AM
From: jmedved	Read Replies (2) \| Respond to of 16892

Works fine here, but then I am using QuoteTracker to enter the trades, not the DATEK site. Have not been on the site for a while. Does the browser show that there are any JavaScript errors? Usually would show that on the browser status bar, lower left corner.

To: Douglas A. Sevy who wrote (16650)	1/23/2003 10:37:49 AM
From: rrufff	Read Replies (1) \| Respond to of 16892

Check your firewall and make sure that it allows datek through.

To: Douglas A. Sevy who wrote (16650)	1/23/2003 2:30:28 PM
From: wilywilly	Respond to of 16892

See post #16632. You're experiencing the same problems I've been having in January. Also, today, from a Windows machine running IE (which is a combo that works for me) I couldn't enter any options orders - the site kept telling me the contract wasn't valid. And when I tried to change the price of open orders, I got the "servers are not available" message. Called in all my orders/changes and got them entered. The brokers on the phone said they hadn't heard of any problems (!).

To: Douglas A. Sevy who wrote (16650)	1/23/2003 5:51:04 PM
From: wilywilly	Read Replies (1) \| Respond to of 16892

Datek IS admitting they have an options order entry problem. I received this in my AnswerBox Tuesday night: "Thank you for giving us the opportunity to respond to your inquiry. I spoke with one of our Technology Support representatives and have determined that we are still working to resolve the issue with placing option trades. You may want to try tabbing over to the place order button and then hit your enter key. We do not currently have a timeframe on when this will be resolved and wanted to assure you that we are working diligently to resolve this problem as quickly as possible." BTW, the suggested fix for an inoperative "Enter Order" button didn't work - you can't tab to a button.