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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: quote 007 who wrote (32016)	1/23/2003 6:20:37 PM
From: Rick Faurot	Respond to of 110652

<<unfortunately i will never own a dell>> That IS unfortunate.

To: quote 007 who wrote (32016)	1/23/2003 10:23:33 PM
From: Lost1	Respond to of 110652

Interesting approach there Q...I'm more of the "Oh great..I'm glad I can still get that price" sort of guy I guess. In the end you would have gotten what you desired consider the vast number of people they deal with daily and keep things in perspective. I am certain that CPQ and HWP would have been even less accommodating. It's also possible that your attitude was a factor in her demeanor...they don't work on commish , put in long hours and earn every penny they earn as employees. The nickname given around here, in Austin, by the employees to their place is "DELL HELL" I'd call back and make nice...you're the one who WANTS a DELL<gg>

To: quote 007 who wrote (32016)	1/24/2003 7:31:35 AM
From: thecow	Read Replies (4) \| Respond to of 110652

quote 007 Since we "Dellites" seem to be ganging up on you, let me add my two cents worth. I've dealt with Dell several times and have been very pleased. On the other hand, I have read many irate dell bashing messages. Everyone's experience is different. Dell is the #1 rated computer seller in service by several rating agencies but if you are having problems that's no consolation. There is no company out there that doesn't have it's good employees and it's bad...or even just a good one having a very bad day. As a general rule, I think good service from almost any retail business is becoming a very rare event. I'm going through a similar experience with Comp USA at the moment and even if I get what I want from them I will probably never darken their doors again because it's been such a hassle. I'm sure there are plenty of folks out there that swear by CompUSA but I ain't one of them. I also called the manufacturer of the product and was quickly informed that it wasn't their problem, call CompUSA. Thanks a lot Samsung. tc :-(