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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: Raptech who wrote (32035)	1/24/2003 2:41:02 PM
From: thecow	Respond to of 110652

I have 5 fairly new dells at work and with the exception of a failed hard drive (which was replaced the next day) I have no complaints at all.

To: Raptech who wrote (32035)	1/24/2003 2:44:11 PM
From: Joe Lyddon	Read Replies (1) \| Respond to of 110652

This is kinda off the main subject but it goes to show you how things can change so fast. . . A little over 30 days ago, my sister-in-law decided to get Charter Cable TV & Internet service (because we had it & were really happy with it (ISP mainly)). . . I just happened to think, hey, they have a policy where if one gets them a customer, they can get a $25 credit to their account. . . So, I called them and told them about my sis-in-law, etc. They told me to call back after they had had it for 30 days to get my credit. (I expected that a note would have been left on my account showing that I called, etc. in their computer system. - NOT) The 30 days was up today. . . I called them and told them that I was calling to get my credit for getting them a new customer. I told them who it was, etc. and the person starts intarigating me. . . I got a little upset for going through the 3rd degree when they already had all of the information (I thought). He put me on hold "to check with his supervisor". He came back and told me to sign-on to their internet site, find a form, print it, fill it out, and mail it to them in order for me to get the credit! I was really upset NOW. . . I told him that I thought you would just give me a $25 credit on my account and be done with it. "No, you have to follow this procedure." I told him he was full of crap. He thanked me for calling Charter (only because his job description says to do it) and then said "Is there anything I can do for you?" I said "Yes. . . just go stuff it." and hung up. I was really pissed!! I told my wife the crap he was telling me and what I thought, etc. I simmered down a little. . . Then, I got the bright idea to call them back and try again! Yes, I got someone else this time, thank God! I told them what I was calling for. . . she asked me one simple question "What is their phone#? (the account#)". I told her as well as their names. . . she checked their account to be sure they had had it for 30 days, which they did, and then proceeded to tell me that she was going to give me a $25 credit that should show up on my next bill! I told her of my previous experience. . . and found out there was no note left of my call 30 days ago. She was puzzled why anyone would tell me to do that. I was very happy. . . everything went as I thought it should have gone the first time! When she asked me if there was anything else she could for me, I said "Yes, tell that other a$$ hole of the proper way to handle such a process." We said g'bye and both were happy! Moral of the story: It can change in just minutes! I was really surprised how two different employees could handle the same problem two different ways! I was glad I called back (without getting mad) and everything went just GREAT! Perhaps, if you have enough Crow to forget about, you should call them back and, keeping a cheerful attitude, try it again. You could be very much surprised to get what you wanted in the first place! Good luck, Joe