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To: stockman_scott who wrote (53574)	2/3/2003 6:23:37 PM
From: Mike Buckley	Respond to of 54805

and now that big [CRM] projects have become a relic of the past They are fewer of them but to say that they are a relic of the past is typical of journalistic overstatement. Perhaps Erika Murphy missed the info that ATT awarded Siebel a contract involving 22,000 users in Q4. Siebel also closed more than 30 deals in excess of $1 million and five deals in excess of $5 million. --Mike Buckley

To: stockman_scott who wrote (53574)	2/3/2003 6:28:32 PM
From: Lizzie Tudor	Read Replies (1) \| Respond to of 54805

re: CRM shakeout The fact is, business process management is emerging as the new focus of business applications, replacing ERP, CRM, SCM (supply chain management) and other disciplines. It is? BPM sounds to me like another non-implementable "we'll solve your interoperability business problem" buzzword. It reminds me of promises Crossworlds used to make. "Eventually, the Oracles and E.piphanys of the CRM world will be providing more and more CRM functionality that simply will not exist in a stand-alone format," Gartner research director Adam Sarner told CRMDaily. If the smaller vendors do not fail outright, and if they are not consumed by larger players, then they will have branched out into other areas. Does this author condider Epiphany to be a survivor, able to squeeze out a CRM player?