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Technology Stocks : FirstWave Technologies (FSTW) -- Ignore unavailable to you. Want to Upgrade?

To: Mike M who wrote (8010)	2/17/2003 11:02:10 AM
From: TEDennis	Respond to of 9677

Take a deep breath before you try to read aloud the title of the presentation that Russell Loaridge will give at the next "Retail Financial Services Marketing Summit": Implementing Co-Ordinated Multi-Channel Customer Communications For Smooth Delivery And Customer Delight Keeping your customer happy by communicating with them using their preferred channel whether branch, call centre, online or PDA Accessing central customer contact records from all channels for world-class customer care Applying consistent customer retention strategies through all your delivery channels to guarantee loyalty Exploiting every delivery channel in your cross-sell and up-sell strategies for maximum share of wallet Russell Loarridge Vice President EMEA Firstwave Technologies UK Ltd firstwave.net Well, I like the fact that all the bullet items are action words. That makes it a real "Take Control" type presentation. TED