Firstwave Selected as One of ISM's 'Top 30 CRM Solutions' for Fourth Consecutive Year
Thursday February 20, 11:30 am ET
ATLANTA, Feb. 20 /PRNewswire-FirstCall/ -- Firstwave Technologies, Inc. (Nasdaq: FSTW - News), a leading web-based, CRM solutions provider, announced today that its CRM Product Suite (eCRM 8.1) has been named as one of the Top 30 CRM software packages for 2003 by ISM, Inc., a leading customer relationship management (CRM) consulting firm. This is the 4th consecutive year that ISM has named Firstwave's CRM Suite to the Top 30.
"Firstwave is extremely proud of its CRM Product Suite and is delighted to be recognized with another prestigious industry award," said Firstwave's Chief Executive Officer, Richard Brock.
"ISM is unique in the industry and provides a very needed objective viewpoint of which vendors have the broadest feature set. This ranking clearly reflects the breadth of features we offer. We think that the strength and flexibility of our architecture provide added value to our customers."
"We are looking forward to submitting our .NET product to the ISM review team for next year's evaluation and report as we are confident that they will be impressed with our innovative CORE Integrated Development Environment. Our prospects are very impressed by our new product and we would hope to be included in ISM's Top Rankings for a Fifth Consecutive Year," said Brock.
The ISM award comes on the heels of Firstwave being recognized with a "Product of the Year 2002" Award from TMC.net.
"ISM congratulates Firstwave on the company's outstanding achievement," says Barton Goldenberg, president of ISM. Firstwave's CRM Suite was chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 171 selection criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features. The Top 30 selections are featured in ISM's 11th edition of The Guide to CRM Automation, (www.ismguide.com).
About ISM
Founded in 1985, ISM, Inc. provides strategic advice for Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestle, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox. For more information, visit www.ismguide.com.
About Firstwave
Firstwave® Technologies, Inc. is a global provider of strategic, web-based, CRM solutions that automate and optimize how companies win, maintain and grow customer relationships. Firstwave strives to maintain the depth and industry experience required to address the unique business needs of diverse companies. Firstwave's products streamline business processes and boost any company's ability to obtain new customers and manage and service existing customers. The product's features and architecture are based on revolutionary web-based, XML and .NET technologies that incorporate and complement Firstwave's legacy of CRM "best practices." Originally founded in 1984 as Brock Control Systems, Firstwave has more than 18 years of experience in CRM. The Company has been recognized by the Denali Group as being the "Best Internet Based CRM Solution", has been chosen as one of the "Top 30 CRM Solutions" by ISM for the last four years, and has received the "CRM Excellence Award" and a 2002 "Product of the Year Award" by the Technology Marketing Corporation. Firstwave is headquartered in Atlanta, Georgia. For more information, visit the Company's web site at www.firstwave.net or call 800-540-6061.
NOTE: Except for historical information contained herein, the matters set forth in this communication are forward-looking statements. The Company notes that the forward-looking statements set forth above involve a number of risks and uncertainties that could cause actual results to differ materially from any such statement, such as the Company's capital requirements and other liquidity concerns, potential fluctuations in quarterly results due to market demand, competition, technological developments, the Company's ability to continue to comply with NASDAQ listing requirements, and the size, timing, and contractual terms of orders, and also the risks and uncertainties discussed in the Company's Annual Report on Form 10-K for the year ended December 31, 2001, filed with the Securities and Exchange Commission, under the caption "Certain Factors Affecting Forward Looking Statements," which discussion is incorporated herein by this reference. The information set forth herein is provided as of the date hereof. The Company currently does not anticipate updating this information. The Company does not assume, and expressly disclaims, any duty or obligation to update any of the information presented herein with respect to its operations or anticipated performance in 2003 or beyond.
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