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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: mr.mark who wrote (35789)	8/17/2003 8:02:18 PM
From: Gottfried	Respond to of 110653

mr mark and all, My ISP also sent an e-mail explaining the worm very well [too bad their screen shots cannot be pasted here] Gottfried IMPORTANT: Immediate action required to safeguard your computer from Phase Two of the MSBlast.exe virus Dear Comcast Customer, Have you taken the necessary steps to help ensure that your computer is clean and protected from the second phase of the MSBlast.exe virus or LovSan Web Worm? If not, we recommend that you immediately follow our suggested steps below. The MSBlast.exe virus or LovSan Web Worm may enter your computer through a vulnerability in your computer's Microsoft Windows®-based operating system. According to current reports, this virus or worm is designed to cause computers to launch an electronic attack against Microsoft's Windows® help web site on August 16, 2003. If you are using one of the following Microsoft Operating Systems, we recommend that you follow the instructions below to remove or safeguard your computer from the MSBlast.exe virus or LovSan Web Worm. Even if your computer isn't affected now, it could be in the future. Microsoft Windows® NT 4.0 Microsoft Windows® NT 4.0 Terminal Services Edition Microsoft Windows® 2000 Microsoft Windows® XP Microsoft Windows® Server 2003 Please take the time to print out follow the steps outlined below to help ensure that your computer is safe and clear of the MSBlast.exe virus or LovSan Web Worm. (This and other related information can also be found on our web site at comcast.net.) Close all open programs and press and hold down the following keys simultaneously: Ctrl (Control), Alt and Delete Click the Task Manager button Select the Processes tab Click the Image Name column to sort the list in alphabetical order Select the msblast.exe file by clicking on it once. Then, click the End Process button. If you do not see msblast.exe in the list of running tasks, please proceed to Step 6 as you should still check your system for the Worm and apply the Microsoft patch. (Some operating systems require that you log in as Owner/Administrator in order to install this patch) Now you can close the Windows® Task Manager screen by clicking the X in the upper right hand corner. Next, determine which operating system you are using. Since Microsoft has different patches to protect each operating system, you will need to know which operating system you have on your computer. Click on the Start button, go up to Run. Type winver and press the Enter key. The window displayed will indicate which operating system is being used (Windows(r) 2000, Windows(r) XP, etc.) Once you have determined your operating system, go to microsoft.com and click on the link for your operating system. Click Download on the right side of the page. Choose Run or Open from this location. Confirm security warning pop-up by clicking Yes. Follow pop-up instructions. Once your computer has finished go to securityresponse.symantec.com, when prompted click Open. When it has finished, you will have successfully checked your system for the MSBlast Worm and installed the patch. Please note: If done incorrectly, some of the steps in this FAQ can cause problems with your Operating System. You should carefully review all terms, policies, and instructions on any of the websites that you visit while following these steps. Please note that while Comcast is providing this information to help you remove the MSBlast.exe virus and LovSan Web Worm, Comcast is not responsible for any damage done to your computer from any source to remove this worm. We thank you for taking the time to ensure that your computer is protected. Sincerely, Comcast Online