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To: arnold silver who wrote (3420)10/22/2003 6:33:32 PM
From: Ken W  Respond to of 23958
 
Arnie

I've found, at least with DIRECWAY. That if I call about 10am CA time I get the people in Fla. They do seem to be more knowledgable than the folks in India. The staff in India are just following a check list that is provided for them, doing redundant tests and hoping for a fix. The people in Fla. are wizbang out of their heads and seem to recognize the problem.

Ken