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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Michael Condra who wrote (17463)	11/20/2003 7:31:33 PM
From: Nazbuster	Respond to of 17977

Michael, thanks. While you're working on that, let me report another software problem that arises often: Sometimes a symbol in my portfolio gets replaced by another symbol. Let me explain. I may have 3 positions in XYZ in a portfolio quote screen. Sometime during a session while clicking around on charts, symbols, etc., I'll type a symbol (ABC) and suddenly all occurances of XYZ in the display are now showing ABC. Using Edit (F2) does not allow me to correct the problem, since it clears the portfolio size, price and date for that line item when I restore the proper symbol. I have to insert new lines and copy the size, price and date of each position over to a new entry, then delete the 3 erroneous symbol lines. Is this a known bug?

To: Michael Condra who wrote (17463)	11/25/2003 8:36:02 AM
From: Jack of All Trades	Respond to of 17977

Hi Michael, did you ever look into the QLink issue regarding not shutting down properly?

To: Michael Condra who wrote (17463)	11/26/2003 5:13:27 PM
From: TFF	Read Replies (3) \| Respond to of 17977

To all Quote.com Subscribers, Please be aware of the following changes and enhancements to the Quote.com service. NASDAQ Level II ECN Inclusion: Beginning on December 7th, Island ECN data will be added to our NASDAQ Level II window. Additionally, Quote.com is working with Archipelago and Comstock to expedite the necessary procedures to bring Archipelago's ArcaEx into our Level II window. Data Center Move: Over the next few weeks, to better serve you, we will be consolidating our Boston, MA and Sterling, VA data centers into a new data center in Miami, FL. Our new consolidated facility will feature more servers than Boston and Sterling combined, an improved network infrastructure and new high performance hardware. We expect these changes will have an immediate and positive impact on your QCharts experience through increased speed and data availability. These enhancements are the first part of our planned performance and data improvements. Some of these changes are delineated below: Infrastructure: We are in the final stages of developing software and architecture enhancements which will significantly improve the level of service we provide to our clients. These changes allow us to deliver the increasing amount of market data more efficiently and provide the ability to handle future increases to the feed. Server Farm: The new server farm in Miami, Fl. will offer enhanced redundant feeds that provide the infrastructure needed to handle the increasing market data being delivered from the exchanges today and in the coming years. These new feeds resolve several issues that have impacted our client base, including: Data bursting: When data on highly liquid market instruments are compacted, or grouped. This causes what clients refer to as "bursting", where they get short bursts of data rather than a consistent flow. Dropped data: Issues with data dropped from our feed provider. These new feeds are currently being added to our Santa Clara server farm to accommodate all clients regardless of their server connection New Island Feed Server: We have recently deployed a new version of our Island feed handler that manages the distribution of Island ECN data. This was a required upgrade due to the deprecation of the previous feed interface, which also provides additional value to our clients. Exchange Fee Changes: To ensure our service quality, provide additional services and maintain the competitive base price of our products, we will be implementing administrative fees on select real-time exchanges. Please click on this link, finance.lycos.com, to see the revised exchange fees. S&P Cash Index Data: To date, Quote.com has been able to offer the S&P Cash Index real- time data for free on our products. The CME has instituted new fees for this data, so effective December 1, 2003, the S&P Cash Index real- time data will be provided at a cost of $1 per user per month. Current Quote.com subscribers already enrolled in a paid service subscription and who want the S&P Cash Index real-time data will need to add this feature by proceeding to the account management page, finance.lycos.com, and upgrading their service to include this real-time package. Thank you for your continued patronage. Quote.com

To: Michael Condra who wrote (17463)	11/26/2003 5:38:08 PM
From: Nazbuster	Respond to of 17977

Michael, re: new L2 "NASDAQ Level II ECN Inclusion: Beginning on December 7th, Island ECN data will be added to our NASDAQ Level II window. Additionally, Quote.com is working with Archipelago and Comstock to expedite the necessary procedures to bring Archipelago's ArcaEx into our Level II window" Will the new L2 include INCA, BTRD, BRUT, etc... all the ecn's? or only ISLD?

To: Michael Condra who wrote (17463)	12/3/2003 9:03:06 AM
From: Nazbuster	Respond to of 17977

Michael, I just zeroed in a little better on the replacement symbol bug: I typed NVLS to get a chart. While that was loading, I opened a new quote sheet to load up a list of symbols then typed the 1st symbol into the quote sheet. Instead of appearing in the quote sheet, the symbol I typed appeared in the symbol window above, and NVLS appeared in the quote sheet! In addition, I deleted the NVLS line, then retyped the other symbol in it's place, only when the line was refreshed, it came up with NVLS, not the symbol I typed. It seems like the 1st line in the quote sheet was locked onto the last symbol I typed prior to working with the sheet.