To: D. K. G. who wrote (4 ) 12/20/2003 4:01:21 PM From: D. K. G. Read Replies (1) | Respond to of 258 Customers As of October 31, 2003, we had approximately 8,000 subscribing customers, with an aggregate of over 110,000 paying subscribers in approximately 70 countries. We believe that during the nine months ended October 31, 2003, we generated approximately 40 percent of our revenues from small businesses (companies with fewer than 200 employees), 30 percent of our revenues from medium-size businesses (200 or more employees and up to $500 million in annual revenues), and 30 percent of our revenues from large businesses (over $500 million in annual revenues). The number of subscribers at each of our customers ranges from one to more than 800. Representative Customers The following table lists our five largest customers by revenue for the period of February 1, 2003 through October 31, 2003 in a variety of different industries: Business Services Consumer Services Financial ----------------------------- ------------------------- ------------------------- Charter Business Networks Fidelity National Concord EFS, Inc. Financial, Inc. GE Capital IT Solutions, Inc. Cendant Car Rental Group, Harland Financial Paymentech, L.P. Inc. Solutions, Inc. Spherion Pacific Enterprises CIGNA Corporation Mellon Financial LLC Homestore.com, Inc. Corporation Kinko’s, Inc. The PMI Group, Inc. Olan Mills, Inc. Travelex plc Healthcare/Pharmaceuticals Manufacturing Media/Internet ----------------------------- ------------------------- ------------------------- American Medical Response, Fujitsu Computer Products AOL Interactive Marketing Inc. of America, Inc. Expedia, Inc. athenahealth, Inc. Honeywell International Lightpath Technologies CIGNA Health Corporation Inc. Lycos Europe GmbH Innovex UK Ltd. Invensys Systems, Inc. The Weather Channel MedImpact Healthcare Systems, NSK Corporation Interactive, Inc. Inc. Panduit Corporation Technology Telecom Transportation/Logistics ----------------------------- ------------------------- ------------------------- Electronics for Imaging, Inc. Cable & Wireless plc Eagle Global Logistics F5 Networks, Inc. Genesys S.A. Garrett Aviation NetScreen Technologies, Inc. Genesys Intermec Technologies Polycom, Inc. Telecommunications Corporation SunGard Data Systems Inc. Laboratories, Inc. Navis LLC Inter-Tel, Incorporated SIRVA, Inc. Stratos Global Corporation None of our customers accounted for more than 5 percent of our revenues in fiscal 2003 or during the nine months ended October 31, 2003.