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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: kemble s. matter who wrote (173687)	12/24/2003 8:30:28 PM
From: William F. Wager, Jr.	Read Replies (1) \| Respond to of 176387

Open letter to Michael Dell... Dear Michael, Just before Thanksgiving, you announced that Dell is pulling back its commitment to overseas customer service. That's a good thing, because my recent experience with your once-vaunted customer service demonstrated that it has deteriorated remarkably. Part of that deterioration must surely be the result of your company's remarkable growth, but no small part of it is due to the overseas talent that you have enlisted for this crucial function. I think that customer service is crucial, and I take it personally that yours has deteriorated so much, because for years, I have recommended Dell computers to friends and family, and in computer magazines and computer Web sites, in large measure because of your personal commitment to high-quality, highly responsive customer service. I'm sorry to know that that commitment seems to have waned so much... (for remainder of letter) news.com.com