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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: GG who wrote (38834)	1/12/2004 12:41:23 PM
From: fromBermuda	Read Replies (2) \| Respond to of 110626

Report on the Word freezing problem.... After many many hours of trying to follow every lead given here I had: -downloaded and ran two symantec virus finders/fixers for the NIMDA viruses- no luck -used several microsoft downloads to clean and uninstall works -disabled system retore function to prevent recurrences -played endlessly with sysconfig -rebooted, installed things about 10 times with slight variations with the clean boot instructions -(GG: I also could not get a final clean boot because the LOAD GROUP STARTUP would not remain unchecked) -did the file Extract and backup several times SAME PROBLEM: insufficient system resources No evidence of virus, and still the problem remained. Super frustrating... Then I tried one final super simple thing referenced in this link courtesy of the cow: word.mvps.org Here is the utterly simple solution which worked immediately: Using the Search tool, find a file called "Normal.dot" Then simply rename it anything else (OldNormal was suggested). Sure enough, the next attempt at launching Word, it created a new clean Normal.dot and open perfectly. All is now fine. Moral of the Story: try the easiest things first! And thanks to the cow, and Gottfried and the thread. Good luck to GG, and hope it works for you. Best fB