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To: Oblomov who wrote (16724)	2/5/2004 2:42:51 PM
From: Tradelite	Read Replies (1) \| Respond to of 306849

<<What is being outsourced is the strict programming function. The remaining staff on shore translates the business need into specific technical requirements that get implemented by offshore workers. >> Computer helpdesk functions--which involve those communication skills you mentioned--have been farmed out to India big-time, from what I can see. Last time I called Dell for tech assistance, about a year ago, I wound up with a fellow in India. My spouse came home laughing the other day after a colleague had expressed extreme amazement at calling Microsoft for tech assistance and winding up talking to a guy who said he was in India.