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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Raptech who wrote (174027)	3/26/2004 5:41:38 PM
From: John Koligman	Respond to of 176387

Dell still scores well on surveys but the trend has definitely been downward over the past few years, and service in general has suffered overall for the PC biz. There has been a bunch of friction with Dell's India support lines, sometimes you can understand the tech, sometimes not. Dell has responded by moving support for corporations back to the US, but not for individuals. I've had some experience with Dell's service, about half good, half quite bad. The bad was when their local contracted service had to touch the box to replace a drive (things were not reconnected properly, so I had to finish the job myself) and when I needed a part that I offered to install myself (waited two weeks for a quad monitor video card replacement on a workstation). Regards, John Regards, John

To: Raptech who wrote (174027)	3/27/2004 2:07:41 PM
From: Fangorn	Respond to of 176387

Raptech, You said >They were absolutely number one and now they get just an average rating in most surveys I've seen.< Only Apple rates higher in service according to this article... news.com.com And of course your claim that "Dell isn't interested in feedback" is absurd on its face. re >I think you are looking through rose colored glasses because you ARE a shareholder. I don't own Dell shares and could care less about the stock price.< Pointing out your false claims is hardly wearing rose colored glasses. I understand your frustration but making false assertions is no way to solve a problem.