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Strategies & Market Trends : Booms, Busts, and Recoveries -- Ignore unavailable to you. Want to Upgrade?

To: TobagoJack who wrote (48094)	4/6/2004 1:39:40 PM
From: Maurice Winn	Read Replies (1) \| Respond to of 74559

Interesting Jay. I haven't seen the expression lusers, instead of users. The tech support attitude to we ignorant keyboard bashers reminds me of sitting around having drinks after work at Castrol and the phone going and everyone not wanting to answer and thinking it an intrusion [as they usually did while working too]. I used to think the phone going was most likely a customer wanting help or something and that was a selling opportunity, and so it usually was. So I'd be picking up the phone on the first ring! I learned that it's easy to be a good salesman. Actually liking customers and wanting to help them is about enough to carry the day. They'd be surprised when the person answering the phone after hours [when they might have expected to get cleaners or at best a 'sorry we're closed' receptionist] not only could answer their tricky technical questions but took the trouble to deliver the product right then on the way home in the boot of the car. Most people see life as an Unreal Tournament, not a co-operative mutual interchange of information and ideas to arrive at truth, in time to avoid catastrophe, be it a bolide, Islamic Jihad, incoming nuke, volcano, financial implosion, mob-ruled MADness, greenhouse effect, ice age, ozone loss, or other death dealing disaster. It fascinated me to see all the young punks in Beijing arrayed in front of screens, inside on a beautiful day, killing and being killed on line. From their demeanour, young punks was the right description. I watched them coming and going for quite a while, to see what their natures are like. Letting down tyres, pushing bikes over, blocking footpaths, rude, rowdy and obnoxious. I'm not convinced they'll grow completely out of it, though they were much like other young human males. I wonder what it'll mean in a few years when they are not married with children and mortgages. Mqurice