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Technology Stocks : Hewlett-Packard (HPQ) -- Ignore unavailable to you. Want to Upgrade?

To: The Duke of URL© who wrote (3487)	6/30/2004 9:03:33 AM
From: Kirk ©	Read Replies (2) \| Respond to of 4345

Nice to see HP take the lead from Dell in something. The slip helped Dell rival Hewlett-Packard take the satisfaction lead among the three major PC makers for the first time since TBR began the quarterly study in 2000. Dell, which had led or been tied for the lead in satisfaction among the PC makers since the study's inception, fell back to a tie for second place. While HP moved into the top position among the PC makers, with a score of 81.85 out of a possible 100 points, Dell garnered an 80.32, and IBM scored an 80.94. Dell and IBM were considered to be in a statistical tie for second place, according to the survey, as TBR requires a distance of at least 1 percent between vendors in order to rank them separately. Even though PC makers' scores tend to fluctuate from quarter to quarter and Dell's first quarter score was only slightly lower than its performance in the fourth quarter of 2003, the change in rank is significant in that Dell had either led or been tied for the lead in satisfaction during 14 of the previous 15 quarters. More news.com.com