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Technology Stocks : Cisco Systems, Inc. (CSCO) -- Ignore unavailable to you. Want to Upgrade?

To: Kirk © who wrote (65673)	7/1/2004 1:44:07 PM
From: Lizzie Tudor	Respond to of 77400

Their problem was more they just handed off problems and usually fumbled. This is a process failure which should be blamed on the US staff, not the Indian staff. Oh please! The people to blame at Dell are the managers who DECIDED that offshoring was acceptable. Once that decision was made, the US managers were no longer at fault. Its like if I get a direction from sr. management at my company to hire high school students to handle support for Dell. Realistically, if the % of high school students who can handle the job, including all aspect of the job- communication as well as technical ability- is less than 1% of the available pool of workers, and I hire the best people I can get, I sure don't think it is my problem that management made a bad call here. I have never been satisfied with offshore call centers personally. All it takes is ONE call to one offshore call center somewhere to see there are CS issues with these.