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Technology Stocks : Qualcomm Moderated Thread - please read rules before posting -- Ignore unavailable to you. Want to Upgrade?

To: Cooters who wrote (44071)1/7/2005 11:21:18 AM
From: Peter Sherman  Read Replies (1) | Respond to of 197154
 
I agree. Spent some time this holiday season in two good-sized CC stores. Sales staff young, chatting among themselves, and not responsive to customers. When queried they had little or no technical knowledge about cell phones, service availability etc. Store manager unavailable in both places. Stores messy and inventory disorganized. Signs of deferred maintenance everywhere -- a sure sign of an organization in trouble.

Workers admitted that they had little or no training and that staff turnover was high.

In contrast, in VZ factory-owned shop, very busy and very helpful. Upgraded a couple of phones in a few minutes.

It is clear that the sale of cell phones in big box retailers is a thing of the past. They aren't interested.



To: Cooters who wrote (44071)1/7/2005 11:34:07 AM
From: quidditch  Respond to of 197154
 
Coots, yes, I think so, and to add to Peter's anecdote a few posts on, I'll add a variant to the theme: at a major CC store in the broader NYC metro area (in Fairfield Co, CT), there is a large Verizon kiosk, staffed by three, maybe four, VZ employees, which has a self-contained display case for handsets and info. both for VZ calling plans, etc. In part, this may be the reference to the business model change referenced in slacker's post.

quid


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