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To: RealMuLan who wrote (20865)	1/9/2005 6:03:23 PM
From: RealMuLan	Read Replies (1) \| Respond to of 116555

Canada Earns Spot in Global Outsourcing Game By Kelly Shermach CRM Buyer 01/03/05 5:00 AM PT Despite its growing popularity, outsourcing to Canada has tended to raise fewer American tempers and has attracted less political and media attention in the U.S. than the outsourcing of U.S.-based work to facilities overseas. That may be in part because of relative job volume. 17 Essential Best Practices for the Web-Enabled Contact Center Learn how to gain business benefits from using the Internet for customer service through the experience of over 1,000 web-service adopters. Save money and increase customer satisfaction by applying these proven best practices. Canadian outsourcing vendors tend to attract sophisticated work and projects closely tied to American culture and the English language. As such, despite the stronger numbers of outsourcing firms and employees in offshore locations such as India and the Far East, Canada is holding its own against overseas competitors, especially in high-end project areas. "The outsourcing market in Canada is likely to grow significantly, but it is unlikely to challenge India and China in headcount," said Rob Scott, a partner at PricewaterhouseCoopers (PwC) Canada in Toronto. However, in the past year, he and his colleagues in PwC's advisory business have seen a significant increase in clients' awareness of Canada as an outsourcing option. Proximity to the United States and cultural overlap have certainly helped Canada win many of its outsourcing clients. crmbuyer.com