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Strategies & Market Trends : The Epic American Credit and Bond Bubble Laboratory -- Ignore unavailable to you. Want to Upgrade?

To: regli who wrote (38376)	8/11/2005 7:58:17 AM
From: orkrious	Read Replies (1) \| Respond to of 110194

Problem solved at 12:20 last night! After I finished backing up all of my files I thought I'd give Intuit chat one more try. They were out of ideas. I called Dell and after waiting in the phone que for 15 minutes I was connected with an Indian, who inadvertently cut me off. Cussing and swearing I called back and amazingly was connected with an American tech guy. He spent 10 minutes going over my problem and then suggested I try Dell's pay per incident service which handles viruses, spyware, and people who don't have other non-Dell problems. He wasn't sure what it cost, but he said I should talk with them. I was connected to a salesman who told me for $50 they would take a look. Of course, he was optimistic that they could solve my problem. I thought I had nothing to lose. I was connected to a very nice guy who spent 15 minutes having me do a little of this and a little of that. I hadn't run spybot in a while, so he had me do that. I told him it wasn't likely to find much; I never use IE. Of course, he also asked me about firewalls. I had turned off the SP2 firewall long ago yesterday and I had stopped using Zone Alarm a month ago when ILD suggested that I disable it and just give specific MAC addresses permission to use my wireless network. However, I hadn't uninstalled Zone Alarm. I had just taken it out of my Start Up directory. SpyBot found one piece of spyware which I annihilated. After uninstalling Zone Alarm I rebooted for the 50th time yesterday. Amazingly, Quicken worked. The tech thought the spyware was likely the cause of the problem, not Zone Alarm, since I had been using Quicken for a month without ZA being uninstalled. What a nightmare. Thanks to everyone for their help and suggestions.