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To: William F. Wager, Jr. who wrote (175123)8/17/2005 3:14:22 PM
From: BWAC  Read Replies (1) | Respond to of 176387
 
"You will now get a written questionare inquiring not only about your satisfaction with how your problem was handled but also requesting an evaluation of Fred."

Great! Wouldn't they have been better off spending thier time and effort to just assist with my original problem?