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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: stock bull who wrote (175323)	11/1/2005 10:56:08 PM
From: naughty nat	Respond to of 176387

I think by now Michael Dell has got the message, I do believe they will come back with new ideas, this is a hard message to swallow but all of you have made very valid points regarding Dell's woes, you cannot stay as arrogant as they have without a comedown, Iam sure within a year they will claw their way back to the top. Maybe they need to merge with another company, any ideas, do you think they will start to use AMD now?

To: stock bull who wrote (175323)	11/1/2005 11:50:54 PM
From: Stoctrash	Respond to of 176387

Very good stock bull...that about sums it up. Teens? should be some fun!!

To: stock bull who wrote (175323)	11/2/2005 4:20:53 PM
From: cirrus	Read Replies (1) \| Respond to of 176387

Couldn't have said it better myself. It used to be a pleasure ordering stuff from Dell. Not any more. It's just a hassle to do business with Dell. Poor tech support, phone hell, just not focused on the customer any longer. I just as soon by my next computer at Best Buy, PC Club, or just build my own. Sorry to see this happen to Dell. I bought computers from them when they were a "techie company". Now, it's just to hard to deal with them.

To: stock bull who wrote (175323)	11/2/2005 6:28:49 PM
From: Shawn Donahue	Read Replies (1) \| Respond to of 176387

Stock Bull, . I must admit that I'm no longer a fan of Dell. It's just a hassle to do business with Dell. Poor tech support, phone hell, just not focused on the customer any longer. You are not the only one who feels this way, as below is a good example;IMO of how others have received poor customer service from Dell...Shawn DEAR BRUCE: In March 2004, I bought a computer and printer from Dell. When I received the bill for the printer, it showed a balance $29 higher than the price that was quoted. I sent them a letter asking what the extra $29 was for. They never answered. Each month when I received the bill, I sent a letter asking what the $29 was for. I never got an answer, so I paid the bill in full except for the $29. Finally, in November 2004, I received a letter telling me that the $29 was for an extended warranty. Since I didn't order the extended warranty, I told them that I was not going to pay for it and would like for them to stop billing me for it. (In the meantime, I got rid of the printer.) Dell turned it over to a collection agency and I told the collection agency that I was not going to pay it. When they still refused to fix their problem, I contacted my state attorney general, who wrote to them. They didn't respond to the attorney general. The balance on the bill is now $114.11 because of interest and charges. The reason I am asking you for help is because of their billing error, I now have a negative account on my credit report. I am retired on a fixed income and need to buy a new car. (My current one is a 1987 model.) Will this negative account on my credit report have an impact when I buy my car? If so, how do I get Dell to correct this error and clean up my credit report? I know $29 is not a lot of money and it won't make or break me, but I don't feel like I should pay for a mistake they made. Thanks. — M.L. Greenfield, Ind. DEAR M.L.: It seems amazing that a company in the computer business cannot clear up what apparently is a modest computer error. Going back to your original order, if you could show that you did not purchase an extended warranty then that should be the end of this as far as I'm concerned. As to the negative account on your credit report, put that amount in contest along with the support letter that you have described and ask them to have Dell reaffirm it. In the normal course of business it would be easier for them not to reaffirm, and this should disappear. In no way would I pay the $29 or any subsequent charges. Send your questions to JWR contributor Bruce Williams by clicking here. (Questions of general interest will be answered in future columns. Owing to the volume of mail, personal replies cannot be provided.) Interested in buying or selling a house? Let Bruce Williams' "House Smart" be your guide. (Sales of the book help fund JWR). jewishworldreview.com