Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: BWAC who wrote (175425)	1/19/2006 11:09:18 PM
From: BWAC	Read Replies (1) \| Respond to of 176387

10:46:15 PMSystemWelcome XXXXXXXX... 10:46:15 PMSystemConnecting to server. Please wait... 10:46:15 PMSystemThank you for using Dell Chat, a representative will be with you soon. 10:46:15 PMSystemInitial Question/Comment: video card 10:49:24 PMSystemYou are now being connected to an agent. Thank you for using Dell Chat 10:49:24 PMSystemConnected with Hemanth_0178831 10:49:33 PMHemanth_0178831Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My name is Hemanth. 10:49:35 PMHemanth_0178831While I review your question, let me inform you that you might get an invitation to participate in a survey at the end of this session. You would be asked to rate our interaction on a scale of 1 to 9 with 9 being the best. In order to participate in the survey, you must close the chat by hitting the “Exit " button. Your feedback would be greatly appreciated. 10:49:35 PMHemanth_0178831May I have the name , e-mail address and telephone number registered with us while I review your query ? 10:50:17 PMYouXXXXXXXXX 10:50:25 PMYouxxxxxxxxxxxxx 10:50:32 PMYouxxxxxxxxxxxxx 10:50:56 PMHemanth_0178831Hi xxxxxxx . 10:50:59 PMHemanth_0178831Thank You very much for the information.Please give me two minutes while I review your question. 10:51:41 PMHemanth_0178831Hi xxxxxxxxx . 10:51:49 PMHemanth_0178831How may I help you ? 10:51:56 PMYouyes 10:52:23 PMYouOk short story, called a few weeks ago and had basically diagnosed bad video card. 10:52:36 PMYouafter going thru all the steps 10:53:01 PMYouJust now had time to take the cae apart some more and prepare to take the video card out 10:53:11 PMYoucase, not cae 10:53:34 PMYoufollowing the instruction manual i printed online 10:54:01 PMYousays to take the four 6.5 mm screws out, then lift the card out 10:54:33 PMYouThere's my problem. 4 screws were never installed. Card is loose, floating 10:54:45 PMHemanth_0178831Ok 10:54:59 PMYouI'd like to get my 4 screws so I can fix 10:55:50 PMYoucause once I reseated the vid card all is well. Just needs to be secured/screwed down 10:56:20 PMHemanth_0178831xxxxxx , I will not be able to dispatch any part as your laptop is out of contract . I will give you the part number for the screws. 10:56:46 PMYouBUT you never put the screws in to begin with! 10:57:34 PMYouI paid for em already. they aren;t there 10:58:52 PMHemanth_0178831It may be that the screws may have fallen down during usage . 10:59:27 PMYouNope. 11:01:00 PMYouAll 4 of them, just fell down? Down where? Out? Come on be serious. 11:01:31 PMHemanth_0178831I would love to send out the screws to you , however since the system is out of contracts my system will not allow me to create a dispatch. 11:01:46 PMYouOk get a supervisor 11:02:12 PMHemanth_0178831The warranty on your laptop was until 04-24-2004. 11:02:40 PMYouSo what? You failed to properly install the video card? 11:02:52 PMYouCan I speak with a supervisor? 11:02:56 PMHemanth_0178831Sure , Kindly be on the line for three to four minutes . 11:03:18 PMYouThank you 11:03:36 PMYouCan you give me the part number in the meantime? 11:03:37 PMSystemYou are being transferred to another Agent. Please stand by... 11:03:37 PMSystemHemanth_0178831 has left this session! 11:03:40 PMSystemYou are now being connected to an agent. Thank you for using Dell Chat 11:03:40 PMSystemConnected with SUP_Mohammed_0138028