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Technology Stocks : Semi Equipment Analysis -- Ignore unavailable to you. Want to Upgrade?


To: Gottfried who wrote (28066)1/20/2006 11:11:19 AM
From: BWAC  Read Replies (4) | Respond to of 95622
 
Now speaking with my 3rd Dell outsourced pseudo employee this morning already. I think we have found a winner! 4 screws to be shipped.

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I know this is stupid, but its kinda become the principle of the matter. Before I would have bought them, I would have just jammed the thing back in and let it be.

This is just a prime example of what happens to customers and service when everything is outsourced. All over what would have cost them maybe $1.

But nobody "owns" the problem. The laptop build was outsourced. The support is outsourced. Spare parts service is outsourced. Only thing left to be outsourced is the customer themselves.



To: Gottfried who wrote (28066)1/20/2006 12:07:56 PM
From: sixty2nds  Respond to of 95622
 
Better yet talk to a Fry's/Best Buy/Circuit City I bet they have'm and would GIVE them to you. It has to be a common type of laptop screw. Give'm the Dell part # and they cross reference it to a generic.