Stratex Networks' Integration of Enterprise Applications With Vitria Technology, Inc. Streamlines Business Processes to Improve Customer Service
Monday May 15, 6:32 pm ET
Results in Decreased Cycle Times, Lowered Operating Costs and Increased Revenue
SUNNYVALE, Calif., May 15 /PRNewswire-FirstCall/ -- Vitria Technology, Inc. (Nasdaq: VITR - News), a leading provider of business process integration solutions, today announced that Stratex Networks, a leading provider of high-speed wireless transmission solutions, has successfully deployed Vitria's BusinessWare® platform to help integrate and automate several key business applications following a series of acquisitions to streamline order fulfillment. As a result, the Vitria solution has enabled Stratex to improve customer service, lower operating costs and decrease order cycle times on a proven platform that can seamlessly enable future integrations as the company continues to grow.
As one of the premier providers of cellular network interconnection and broadband wireless access worldwide to service providers, original equipment manufacturers (OEMs), competitive local exchange carriers (CLECs) and private networks, Stratex Networks sells large volumes of equipment to its customers. Each of the company's orders is highly customized and specifically engineered to order for customers. With thousands of very expensive units in the order fulfillment process, making a change to an order, which is extremely time-consuming, not only dramatically decreases company revenues but significantly decreases overall employee productivity.
Because Stratex Networks had so many disparate systems, with more inevitably on the way, they sought a standardized solution on a proven platform. "We wanted to have a totally integrated system for our enterprise applications," said B. Lee Jones, Chief Information Officer for Stratex Networks. "We wanted to maintain very 'vanilla' applications so that as we add additional enterprise applications, we have a standardized solution. Also, we wanted to have a platform that would allow us to integrate new acquisitions easily as we grow."
One of the biggest challenges they faced following several company acquisitions was the need to connect Clarify, Agile, Siebel, Oracle and other legacy applications and automate order fulfillment processes. Stratex Networks managed to roll out production of Vitria's BusinessWare® in just four months -- two months earlier than originally planned.
Leveraging BusinessWare's automation capabilities, Stratex Networks' order fulfillment process is visibly faster. "Because we had a fairly manual process before in order fulfillment, we were looking at a typical customized order taking about two weeks to complete," commented Jones. "We can now do the same thing in two days." This decrease in cycle time has resulted in increased revenue due to the ability to process more customers at a time and to handle larger volumes of orders. I'd say the ability to cut the process time of a $10 million order from up to two weeks down to as little as two days is pretty significant."
"Vitria is pleased to have helped Stratex Networks improve its customer service processes with business process automation as they grew their business," said Dale Skeen, CEO of Vitria. "Vitria provides Stratex Networks with full visibility to its customers and other stakeholders by integrating its enterprise systems on a global scale, while significantly improving the customer experience."
About Vitria
Vitria Technology, Inc., a leading provider of business process integration products and solutions, combines technology leadership with industry expertise in healthcare and insurance, telecommunications, manufacturing and financial services to dramatically improve strategic business processes across systems, people and trading partners. These solutions are built on the award-winning BusinessWare® Enterprise Business Process Management suite. With offices around the world, Vitria's customer base includes blue chip companies such as AT&T, Bell Canada, BellSouth, Blue Cross Blue Shield Association, BP, BT, DaimlerChrysler Leasing, Generali, Nissan, Reynolds & Reynolds, RBC Financial Group, Sprint, U.S. Department of Defense and Veterans Health Administration. For more information call +1-408-212-2700, email info@vitria.com, or visit www.vitria.com.
NOTE: Vitria and BusinessWare are registered trademarks of Vitria Technology, Inc. All other names may be trademarks of the companies with which they are associated
Source: Vitria Technology, Inc. |