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Pastimes : Where the GIT's are going -- Ignore unavailable to you. Want to Upgrade?

To: sandintoes who wrote (112361)	2/18/2006 4:49:20 PM
From: ManyMoose	Read Replies (1) \| Respond to of 225578

Management is very important. You can tell whether a store has a good manager. The Walmarts here seem to be well managed. Down in California, I ran into one that sucked. We bought a sack of dog food that had a signed price that calculated two 20 lb. bags cheaper were than one 40 pound. We got two 20 lb. bags. The checkout rang up the wrong price. I challenged this. The cashier acted very bored and did not seem up to fixing the problem. Finally a supervisor came over, and meanwhile an entire line of people was getting backed up. The supervisor went back and checked the price, came back and claimed that I was wrong. I went back and got the sign that I had seen, which was right on the shelf where I got the dog food. Oh, well, that sign is out of date. I don't care, that's the price I want. Finally we did get the price but by that time I was thoroughly pissed. We submitted a complaint form. At another Walmart in Montana I asked where an item is kept. "It's not in 'houseware'?" one employee said. No, I had searched that. I asked another employee. "If we have it it's over in so and so." I looked in so and so. Then I went to the Safeway next door and the girl who approached me at the door took me right to the item. I went back to the Walmart and submitted a complaint that said Safeway gets an A, Walmart gets an F, and explained the circumstances. A few weeks later I got a nice letter from the manager. The next year I was in that Walmart again. My wife had gone for dogfood. A lady approached me and asked if I was finding everything. "No, I'm just looking for my wife, and she's over getting dog food." "Oh, I know right where she is," and the lady took me right to my wife. Several other employees in that store helped us find stuff and all were very cordial. I wrote another letter to the manager and told him I appreciated the improvement and that I thought the lady who helped us was outstanding. Since then, the service at that store has been much better. I usually try to address retail and banking employees by their name, if it's on their name badge. I think it certainly is more civil, and it helps get better service.