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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: BWAC who wrote (175503)	4/20/2006 10:54:21 PM
From: stock bull	Read Replies (1) \| Respond to of 176387

You are right on target. I just had what I'll call a shocking experience with Dell's tech support. I should note that I have a Dimension 8200 that I bought prior to Dell screwing around with the warranties. My computer came with life time tech support to include hardware and the OS. Life time warranty didn't include the cost of replacement hardware. I encountered a problem with my OS, so I called Dell. The tech guy in India told me that he only supported hardware problems, and that I would have to call the software tech support group. So, I contacted the software group and a salesman answered the phone. He explained that I would have to pay $99.99 for the incident call, and once the problem is fixed, I would only have 72 hours to reopen the incident without incurring another charge of $99.99. Then he tried to sell me a four incident package that was good for a year. This package was around $300 for the year. Needless to say, I blew my cork and hung up. I intend to call Dell's customer service and see why I wasn't given free support on the OS problem. In any event, Dell has fallen off the cliff. They have no regard for the customer. Lousy tech support and, as you noted, their pricing structure must have been thought up by some guy in a nut house. They price the base equipment at a "sucker" price and then try to upgrade you on everything that you might need. I've even seen speakers offered as an upgrade. What do speakers cost? Twenty bucks or less? I could go on and on, but what the use. It's interesting to see how Dell's stock is going no where to down. Losing market share. HP's stock is going up and up. Oh well, I'll quite while I'm ahead. Stock Bull

To: BWAC who wrote (175503)	4/21/2006 12:19:53 AM
From: John Koligman	Read Replies (1) \| Respond to of 176387

Well, their service woes are pretty well known and have been going on for quite some time now. Surveys show it, blogs rant about it, and in response, Dell announced a short while ago that they were hiring a bunch MORE new employees in India. I'm sure part of the problem is that when they were selling 3k boxes with the 'standard' 3 year warranty, that 3k paid for it. These days, something like half of all desktops are sold around the $600 mark, so they charge extra for 'premium' phone support. Factor in much more support activity because of all the virus/spam/spyware holes in Windows that generates additional tech support traffic, and you have a mess... Best regards, John