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Strategies & Market Trends : The Epic American Credit and Bond Bubble Laboratory -- Ignore unavailable to you. Want to Upgrade?

To: mishedlo who wrote (67246)	8/2/2006 1:05:54 AM
From: John Vosilla	Respond to of 110194

About time for Mr Market to start discounting for that inverted yield curve and lack of reserves throughout the industry?

To: mishedlo who wrote (67246)	8/2/2006 9:25:14 AM
From: shades	Respond to of 110194

UK Banks' Profit-Per-Customer Up 13% In 2005 -Study LONDON (Dow Jones)--U.K. banks increased their profit-per-customer by 13.3% last year, a study by Group 1 Software showed Wednesday. The study said that banks increased their profit to GBP75 per customer per year in 2005 from GBP66.20 in 2004. Banks therefore had higher annual profit per customer than any other U.K. business sector, it said. "Overdraft penalty charges and late payment fees on credit cards contributed in part to the increase," said Andrew Greenyer of Group 1 Software. "However, much of the increase is attributed to vastly improved means of communicating with the customer, targeted mailings, and better use of cross-selling on statements and other customer communications." Profit per customer is a figure increasingly used to measure how efficient a company is in generating profit, and how sustainable profit levels are, the report said. Some banks rely on customer inertia to retain business and will continue to increase fees and charges, Greenyer said. Their customers will suffer in the short term, but into the longer term the bank is likely itself to come under pressure if customers defect, he said. An earlier Group 1 Software report showed that the number of U.K. bank customers switching their accounts to another bank had doubled in two years, he noted. Group 1 Software, which conducted the study, is a part of Pitney Bowes Inc. (PBI). -By London Bureau, Dow Jones Newswires; +44 20 7842 9294. (END) Dow Jones Newswires