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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Carnal Stock who wrote (175650)	8/18/2006 7:09:05 PM
From: Sr K	Read Replies (1) \| Respond to of 176387

No it doesn't. Look at SNE, no reaction or no negative reaction. Dell put out a "no material financial impact" only news release, which set in motion an exaggerated series of PR while wasting customers' time as if that's valued by Dell at $0. Their first PR should have reported that the batteries in question were made in Japan, not Taiwan, not China. (Customers could have looked, and been done, as was my situation.) They should have reported how many or what percent of laptops and what percent of spare batteries sold during the period were possibly subject to recall. Asking all customers to check the www.dellbatteryprogram.com website or call was either careless, wasteful, or for some purpose not yet stated. It makes me think someone who set up that site was being rewarded by hits or by batteries returned. For now, it reveals that Dell's model is still based on costs, not on what is good for the customer. After getting Sony or Sony's insurer (or using a Dell reserve for warranty expense) to pick up all the expenses misses the point of good customer care.