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To: Lizzie Tudor who wrote (82983)8/2/2007 6:13:41 PM
From: Live2SailRespond to of 306849
 
"There was not a single thing or series of things that singled out Roseburg other than the effort to make the business overall more efficient and consolidate some functionality," he said

"It's just that their Indian counterparts will work so much harder for so much less," he continued. "We don't care if customers don't get their questions answered, we just want a warm body at the other end of call."